Wipro Limited

Associate (BB-EDBE9)

Found in: Neuvoo IN

Description:

Job Information

Job Title

Associate

Org Role

Business Unit

India Human Captial Management (HCM)

Service Delivery Model (SDM)

9 – Workforce Adminstration (WFA) & talent ; 10 – Payroll

Org Level

AA ( Entry)

Scope

Summary

The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.

Responsibilities

· Acquire process knowledge from SME (Internal/Client) & be process certified.

· Participate and successfully complete role related training programs.

· Responsible for appropriately managing assigned tasks

· Responsible for processing transactions of low complexity.

· Ensure consistent productivity & accuracy as per team requirements.

· Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments

· Provide prompt responses to queries from Internal or External stakeholders

· Follow Data Privacy and Code of Conduct standards

· Ensure compliance to Time Recording guidelines

· Adherence to floor policies, team schedule and leave plans.


Roles & Responsibilities:

Requirements

Competencies

Passion for results:

  • Be committed to perform the job to the highest possible standard
  • Client Centricity:

    · Ask questions and show keenness to understand client perspective

    · Meet timelines with minimal or no escalation

    · Demonstrate responsiveness to client needs and requests

    Effective Communication:

    · Listen intently and ask questions to clarify understanding

    · Understand given data and structure further communication based on the understanding

    Collaborative Working:

    · Work well with colleagues from different parts of the organization.

    · Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.

    Problem Solving & Decision Making:

    · Seek and analyze data and information pertaining to the issue at hand

    · Display a sense of urgency in accomplishing goals and takes actions to ensure results.

    Learning Agility:

    · Demonstrate eagerness to learn on the job

    · Apply learned concepts and skills on the job with guidance

    · Seek necessary help to deliver results in new and ambiguous situations

    Execution Excellence:

    · Clearly understand work expectations & prioritize critical activities

    Education & Skills

    · Bachelor’s Degree (preferably Commerce/Accounting)

    · Work experience of 0-24 months

    · Good written & verbal (English) communication skills

    · Working knowledge of computer applications including Excel & Word

    · Typing Speed of minimum 25 WPM & 90% Accuracy

    Work Conditions

    · Flexibility to work 24*7 shift timings

    · Occasional extended work hours to meet business needs

    · Mobility across client teams

    · Willingness to sign a service agreement at joining and before every overseas travel / assignment/Training


    Qualifications:
    Additional Skills:

    -


    Mandatory Skills:

    -


    Stakeholder Interaction:

    calendar_today2 days ago

    report

    location_on Navi Mumbai, India

    work Wipro Limited

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