Client Facing Business Analyst II (Implementations) (BB-F5097)
Found in: Neuvoo IN
The Business Systems Analyst II (Implementations) not only support external & internal clients providing expertise and guidance, they also provide knowledge and business guidance to the IT dept in understanding the enterprise’s operational needs for both automated and manual solutions to business systems and procedures of moderate scope. The Business Analyst is involved in planning, organizing and conducting detailed analytical studies to define problems, identify deficiencies and improve solutions which impact the enterprise’s effectiveness, and provide the basis for issue resolution. The Business Analyst is responsible for overseeing the system definition and design processes within the Software Development Life Cycle (SDLC). They collaborate with users to define business requirements for system enhancements and new functionalities to achieve process improvements. Influences the research, design and successful delivery of not only client level code enhancements, but also new and innovative solutions that meet business objectives and ensure achievement of planned milestones.
What will be my duties and responsibilities in this job?
Strategic management and maintenance of client’s entire solution(s) in conjunction with account management.
Respond to customer incoming inquiries, ability to lead recurring client meetings, present mock-ups, review existing client settings/output and requirement documentation via WebEx (or other similar type of tool), and drive escalations when necessary.
Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements with limited supervision.
Researches, devises, and modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results. Analyzes business and user needs, documentation of requirements and translation into proper system requirement specifications including but not limited to basic test cases to support requirement specification unit testing, documented system and client workflows.
Guides the design, development and documentation of internal system process workflows and various implementation activities that deliver business solutions required of the business.
Act as subject matter expert within the product of responsibility to include: answering team member questions/coaching, providing quality peer reviews, UAT, publishing job aid documentation, acting as the Operations Product liaison managing all levels of issues/enhancements/research across all areas of the business & training internal and external clients on tools/products and advising them of solution and industry best practices
Communicate the business directives, goals and needs to the technical team and serve as business interface from the enterprise’s operational management team managing expectations and defining business satisfaction metrics
What are the requirements needed for this position?
3+ in business systems analysis, design, modeling, relational database, technical writing and design and analysis role
Bachelor's Degree in Business Administrator or Related field or equivalent experience
Strong understanding and experience with technical systems; ability to identify technical solutions for business problems
Strong organizational and project management skills
Ability to interact with internal staff at all levels
Excellent oral and written skills to effectively communicate with customers and internal staff
Ability to develop and deliver presentation materials
Ability to formulate and define systems scope and objectives through research and due diligence
What other skills/experience would be helpful to have?
Strong understanding of the healthcare industry and the information exchange between providers, clearinghouses, payers and employers
Drives Results - Consistently achieving results, even under tough circumstances.
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Ensures Accountability - Holding self and others accountable to meet commitments.
Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
Embraces Differences - Recognizing the value that different perspectives and cultures bring to an organization.
What are the working conditions and physical requirements of this job?
General office demands.
How much should I expect to travel? No travel is required for this position.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!