Autodesk

Associate Technical Support Specialist - Civil 3D (ENI) (BB-D8768)

Found in: Neuvoo IN

Description:
We are hiring a Technical Support Specialist, for Engineering, Natural Resources, and Infrastructure (ENI) community to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk Civil 3D and BIM or similar software? Are you passionate at cad customization, creating tools using Autodesk API or design automation using tools like dynamo or forge? Then we would like to hear from you! You will be responsible for resolving customer issues reported to Autodesk via various modalities and other channels and documenting them in our Knowledge Base.You may also engage in a variety of proactive support activities, developing and presenting webinars, or presenting at company events like Autodesk University Responsibilities Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automation, dynamo, forge etc., Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system Priority handling and escalation of critical issues and monitoring of service level compliance Document support interactions in a company-wide case management system Escalate customer issues to internal teams as required Actively manage personal backlog of support requests Manage customer expectations by providing timely updates on progress Minimum Qualifications Bachelor's degree or equivalent in Civil or Architecture Working experience on AutoCAD Civil 3D or Autodesk Infraworks in a production environment Demonstrable capability to “own” the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed Demonstrable troubleshooting and analytical skills Exceptional team player skills Ability to work in flexible working hours/Shifts. Current shift will be AMER hours (08:00PM – 04:00AM IST) Strong customer service, troubleshooting, and analytical skills. Strong written and verbal English communication skills Additional language skills are advantageous You build strong customer relationships and gain insights into their needs You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations Proven ability to be flexible and learn quickly in a fast environment The Ideal Candidate Think: Smart I prioritize and apply targeted effort to the work that matters most Think: Innovative I am relentlessly curious and creative Think: Adaptable I embrace uncertainty and flex to changing circumstances quickly Feel: Inclusive I work collaboratively with people who are divers in background, culture, and ways of living Feel: Impactful I am passionate about making a positive impact, I am committed to our customers’ success Feel: Humble I share credit and shoulder responsibility Do: Courageous I offer and respond to constructive feedback Do: Accountable I do what I say and say what I do Do: Pragmatic I approach all work as important work, even if it’s not fun and exciting The Way we Work: One Autodesk We act as One Autodesk to get the best results for our customers, our business, and our employees The Way we Work: Empower Decision makers We may disagree with a decision but we fully commit The Way we Work: Authentic Selves We create a safe environment for people to speak courageously and ask for help The Way we Work: Integrity We hold each other accountable to the highest ethical standards #LI-POST

calendar_today5 days ago

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info Full time

location_on Bengaluru, India

work Autodesk

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