Process Associate - Ernakulam, India - FESTA BUSINESS PROCESS SERVICES
Description
Job description
Anyone can apply regardless of the preffered qualification and expereience
Job Overview
As a Process Associate, you will be responsible for supporting our business operations by efficiently executing processes, managing data, and ensuring the delivery of high-quality services. Your role will involve processing client requests, maintaining accurate records, and collaborating with team members to achieve operational excellence. You will play a key role in contributing to the smooth and efficient running of our business processes.
Responsibilities and Duties:
Process and manage customer orders, inquiries, or requests according to established protocols.
Enter, update, and verify data in company databases, ensuring accuracy and completeness.
Collaborate with other departments to resolve issues, improve process efficiency, and ensure alignment with business objectives.
Monitor process performance, identifying and reporting any issues or discrepancies to supervisors.
Adhere to all company policies, procedures, and regulatory requirements.
Provide timely and professional support to both internal and external stakeholders.
Participate in training and development sessions to improve job knowledge and performance.
Assist in the documentation and implementation of process improvements.
Generate reports and maintain records as required by management or regulatory bodies.
Qualifications:
Bachelor's degree in Business Administration, Finance, or a related field (preferred).
Previous experience in a process-oriented role or customer service (advantageous).
Strong computer skills, including proficiency in MS Office applications and familiarity with data management systems.
Excellent communication skills, both written and verbal.
High level of accuracy and attention to detail.
Ability to multitask and prioritize work in a fast-paced environment.
Strong analytical and problem-solving skills.
A team player with a positive attitude and strong interpersonal skills.
Working Conditions:
This role may require sitting for extended periods while working on a computer.
May involve occasional overtime during peak period