Chat Agent Analyst II - Pune, Maharashtra

This job involves handling customer inquiries via chat and making outcalls in a 24/7 environment. It requires excellent communication skills, problem-solving abilities, and strong time management. · Excellent verbal and written communication skills including the ability to mainta ...

Job Summary · Chat Agent Analyst II at Allstate. · In this role you will handle incoming customer inquiries via chat, · make outcalls as required in 24/7 environment, · and provide accurate timely and courteous responses.Excellent verbal written communication skills · Able to mai ...

Mandatory Skill Sets Proven experience as a Business Analyst specifically focused on process automation projects Deep functional knowledge of endtoend Supply Chain processes in the Retail and/or Consumer Goods industry Expertise in the Source to Contract Demand to Pay and Order t ...

Hiresquad Resources seeks a Quality Analyst for an International Voice Process in Pune. The ideal candidate has experience as a Quality Analyst in International Voice within the BPO domain and excellent communication skills. · ...

In PwC's intelligent automation team will focus on conducting process mining designing next generation small and large scale automation solutions implementing intelligent process automation robotic process automation digital workflow solutions to help clients achieve operational ...

Looking for Business Analysts with 5–8 years of experience in defining product requirements, managing AI/LLM-driven workflows, and collaborating with engineering teams. · ...

The job involves working as a Business Analyst for AI/ML initiatives translating business requirements into clear test scenarios and acceptance criteria. The candidate will support testing and validation of AI agents across the SDLC including test planning execution defect analys ...

Looking for Business Analysts with 5–8 years of experience in defining product requirements. · ...

The ideal candidate will bridge business needs and AI capabilities—defining requirements, designing workflows, and shaping AI-driven automation strategies that deliver measurable business impact. This role enables to identify discrepancies and propose optimal solutions by using a ...

We are seeking a highly experienced Functional Architect / Senior Business Analyst with a strong background in Capital Markets / Financial Services to lead business analysis solution design and drive implementation of Generative AI Agentic AI solutions. · Bridge business needs an ...

+ Workforce Management Real-Time Adherence (RTA) and Forecasting Analyst is responsible for monitoring, reporting, and optimizing real-time activities across customer support or contact center operations to ensure schedule adherence, service level goals, and operational efficienc ...

Analyze business processes and identify opportunities to build solutions through intelligent AI agents. · ...

Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements Resolve variety of high impact problems/projects through in-depth evalu ...

Boundaryless is a boutique consulting firm providing clients with deep expertise in advanced analytics & data forensics, agentic automation and Artificial Intelligence solutions. · The Agentic AI Architect is a senior technical leader who can architect and implement production-gr ...

We are hiring a Real-Time Analyst (RTA) in Pune location. The ideal candidate will have hands-on experience in Genesis and Avaya systems. · Monitor real-time call center operations using Genesis and Avaya · Ensure adherence to SLAs and KPIs to maintain service excellence · ...

The Business Analyst will drive the end-to-end delivery of Agentic AI initiatives from strategy definition to solution deployment and performance optimization. · * Lead the overall Agentic AI program roadmap.* Oversee multiple AI use cases from ideation to production. · ...

We are looking for a GCP Data Scientist_Senior Analyst to join our team. · Develop and implement data-driven solutions using GCP technologies. · Collaborate with cross-functional teams to design and deliver digital products that meet business needs. · ...

We are seeking a strong Product Owner / Business Analyst to independently drive product development across AI-powered contact center solutions. This role owns prioritization, backlog clarity and delivery across Conversational Self-Service Real-Time Agent Assist Post-Call Analytic ...

The Legal Compliance Analyst will perform a holistic review of Sanction Screening / AML holds / Alerts to determine validity of match. They will conduct alert reviews to identify potential high-risk transactional activity and ensure timely reporting of suspicious transactions. · ...

We are seeking a Senior Data Scientist to architect Agentic AI solutions and own the full ML lifecycle—from proof-of-concept to production. · ...