Chief Manager/AVP - Thane/Maharashtra, India - iimjobs

    iimjobs
    iimjobs Thane/Maharashtra, India

    Found in: beBee S2 IN - 1 week ago

    Iimjobs background
    Full time
    Description
    Chief Manager / AVP - HRBP (Contact Center)

    Experience - Minimum 7 years - Maximum 10 years

    Job Location - Thane (Requesting you to kindly apply if your preferred location is Thane (Mumbai)

    Qualification - MBA (Full-time)

    Seeking professionals exclusively from the BPO / Retail/ Telecom industry.


    Job Role:

    • Responsible for handling HRBP activities for the Contact Center / Customer Care vertical.
    • Work closely with managers and executives to align HR practices with overall business objectives.
    • Handle employee relations issues, including conflict resolution, disciplinary actions, and employee engagement.
    • Involved in talent planning, identifying skill gaps, and helping to develop strategies for talent development, succession planning, and career progression.
    • Responsible for handling HRBP activities for the Contact Center / Customer Care vertical.
    • Work closely with managers and executives to align HR practices with overall business objectives.