Application Engineer – Refrigeration Systems - Karad - CRAFT

Description

Application Engineer – Refrigeration Systems

Location: Karad, Maharashtra, India

Type: Full Time | On-site (Office Based)

Company: CRAFT GROUP )

We are seeking a technically skilled and detail-oriented Application Engineer – HVAC/R Systems to support system design, resolve field issues, and collaborate across teams to ensure high-performance refrigeration solutions.

This role is ideal for someone with a strong understanding of refrigeration systems who enjoys problem-solving, supporting engineering leaders, and being the technical bridge between design and real-world performance.

You will work closely with our engineering managers, design team, and customer service group to help design robust systems, investigate and troubleshoot performance issues, and provide application-specific recommendations.

Key Responsibilities

• Assist in the design and optimization of refrigeration and HVAC systems, including component selection (compressors, heat exchangers, expansion valves, fans, pumps, etc.).
• Support engineering managers in executing technical tasks and maintaining project timelines.
• Diagnose field issues related to thermal performance, leaks, system inefficiencies, or component failure.
• Collaborate with cross-functional teams including sourcing, testing, production, and quality to resolve technical problems.
• Prepare and review technical documentation, system BOMs, and customer application specs.
• Respond to customer technical inquiries, provide root cause analysis, and assist with troubleshooting.
• Participate in the testing and validation of prototype systems and provide feedback on improvements.
• Assist with data analysis and simulation as part of system performance reviews.
• Maintain detailed records of customer feedback, issue resolution steps, and internal support tasks.

Required Qualifications

• Bachelor's or Master's degree in Mechanical Engineering or related technical discipline.
• 4+ years of hands-on experience with refrigeration or HVAC system design and support.
• Solid understanding of the refrigeration cycle and system components.
• Proficiency in SolidWorks, AutoCAD, and Microsoft Office tools.
• Strong written and verbal English communication skills.
• Detail-oriented with a problem-solving mindset and ability to work under guidance from engineering leads.
• Familiarity with project tracking tools.

Major KPIs

• Design Accuracy: Maintain <5% design rework rate through BOM checks and QA reports.
• Issue Resolution Speed: Resolve customer/field issues within 48 hours using case logs and follow-ups.
• Root Cause Accountability: Achieve 100% RCA completion for major issues and 80% for minor ones.
• Communication & Collaboration: Maintain 8/10+ rating on documentation quality and 90% on-time project completion.
• Innovation & Test Involvement: Log 1–2 quarterly improvements and actively support 2–4 validation tests/month.

What Success Looks Like in This Role

Success in this position means becoming the go-to technical expert for refrigeration system support—bridging the gap between design, real-world performance, and customer satisfaction.

Within the first 3–6 months, you will:

• Quickly ramp up on CRAFT's refrigeration systems, components, and design standards.
• Be able to independently support system design reviews, component validation, and field diagnostics with minimal supervision.
• Build strong working relationships with engineering leads, production teams, and customer service to streamline issue resolution.
• Take ownership of technical support tickets and consistently close them out with root cause and corrective actions documented.
• Contribute to continuous improvement initiatives that enhance design accuracy, system reliability, or testing efficiency.
• Maintain a high level of technical documentation quality, ensuring traceability and clarity across internal and external communications.
• Demonstrate a proactive mindset, offering technical insight and support before issues escalate.

Ultimately, you will be recognized not only for your engineering know-how, but for your ability to solve problems, collaborate effectively, and deliver lasting value to both internal teams and external clients.

Requirements and Attributes

• Experience with System Engineering, Field Diagnostics, Test Labs, or commissioning of HVAC/R systems.
• Knowledge of thermodynamics, heat transfer principles, and cooling system troubleshooting.
• Experience with various types of refrigerants such as HFCs, HFOs, Hydrocarbons and CO₂.
• Exposure to industry standards (UL, ASHRAE, NSF, AHRI, DOE etc.) and compliance requirements for refrigeration systems.
• Knowledge of sheet metal and plastics is highly desirable.

Why Join Us?

• Contribute to innovative and sustainable refrigeration solutions.
• Be a key technical resource supporting global engineering operations.
• Work on a variety of systems for real-world applications across commercial and industrial sectors.
• Collaborate with a global team of engineers in a fast-paced and learning-driven environment.

Apply now and become part of a team that's redefining refrigeration performance and reliability across the globe.