IT Coordinator - Chennai, India - Cprime

Description

A Goldman Sachs | Everstone company, Cprime is a global consulting firm helping transforming businesses get in sync. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility. We help visionary business leaders compose solutions, execute implementations, and exceed against business goals. With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold partner, our industry-leading software and services work in synergy to deliver transformations. Cprime is headquartered in Cary, North Carolina with offices in Chicago, Philadelphia, and Leeds, UK. We are growing our global footprint in Canada, the United Kingdom, Ukraine, EMEA, India, and Australia. **This position requires in office attendance in our Chennai location to fulfill the job responsibilities** Are you looking to advance your career? Do you want to join a company where you can have boundless career growth opportunities AND have a direct impact on the trajectory of the company's strategic growth path? Do you want to work at a company that is leveraging exciting new technology to pioneer an industry? And do you want to work at a company that values YOU?You will make valuable contributions to the organization by working closely with the Operations team to handle the fulfillment of orders efficiently and with precision. Success as the IT Coordinator will create the opportunity for you to develop your own path and move into higher-level roles within either the Customer Success or Operations teams of the company. You will be responsible for maintaining computer systems and other technologies in a business setting. In this role, you will discover and master all our enterprise software applications. You along with other IT Technicians will support our employees in day-to-day functions.

What you will do:

Configure, install, and set up Apple/Microsoft Laptops

Employee Lifecycle Management including IT Onboarding and Offboarding

Manage access and license provisioning across a variety of software tools

Install and configure appropriate software and functions according to specifications

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

Ensure timely fulfillment and shipping for users

Troubleshoot technical problems via remote access system

Help facilitate deployment of new software controls

Verify user system compliance and identify outliers

Inventory and asset tag devices

Order peripherals/accessories for users based on ticket requests

Assist in testing for automated workflows and integrations with other systems

Identify gaps and process improvement

Request restock, reorder, and record inventory

Work on special projects and other Technical Support duties as time permits

Perform miscellaneous related duties and other duties as assigned

Communicates highly technical information to both technical and non-technical personnel

Serves as primary IT Desktop Support and Coordinator for India and APAC staff

Recommends hardware and software solutions, including new acquisitions and upgrades

May participate in development of information technology and infrastructure projects

May conduct training programs designed to educate an organization's computer users about basic and specialized applications

Qualifications and Skills:

Ability to follow technical and procedural documentation

Excellent diagnostic and problem-solving skills

Good knowledge of internet security and data privacy principles

Strong attention to detail and ability to follow step-by-step instructions with accuracy

Excellent interpersonal, verbal, and written skills

Ability to multitask and prioritize assignments. Extremely high level of customer service acumenFamiliarity with Windows, Apple, Microsoft Office, and Google G-Suite tools

Enjoy repeated, methodical work

Perform duties efficiently, thoroughly, and responsibly, completing tasks on a timely basis

Ability to work independently and as part of a team

Self-motivated, organized, and able to effectively prioritize responsibilities

The ideal candidate has an Associate's degree or has 3-5 years of relevant experience.

Ability to interface with end-users of all levels, junior level to the C Suite Executives.

Demonstrated success in customer experience, satisfaction, and data-driven measurement.

Demonstrated ability to troubleshoot difficult technical issues.

Has led smaller projects, has proven project management skills and can take delegations from management to help drive daily activities on assigned project(s).

Technologies: Google Workspace, Microsoft, Apple, Windows, Slack, Zoom, WebEx, Jira, Confluence and more

Work Hours – 4 am IST to 1 pm IST (1 Hour break).

What you need to be sucessful:

Excellent verbal and written communication skills

Works well in a team environment

Strong personal commitment to quality and customer service

Ability to understand and communicate complex technical systems

Proven ability to maintain a professional demeanor when handling complex user issues

Ability to work shifts that cover weekends and evenings and seasonal global holiday on-call.

#LI-KC1#LI-Hybrid What We Believe In At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized. Equal Employment Opportunity Statement Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.