Customer Success Manager Software Product - Hyderabad, India - DDi

Description

Job Title:CustomerSuccess Manager (SoftwareProduct)Location:Madhapur Hyderabad Telangana(OnSite)Job Type:FulltimeExperience:8 yearsEducation:Bachelor/Master in Computer Science (Preferably with MBA/PG inBusiness Administration/BusinessManagement)

JobDescription:

DDi SmartTechnology is seeking an experienced and resultsdriven professionalfor the role of Success Project Manager. The ideal candidate willhave a minimum of 7 years of experience with a strong background inglobal/international client acquisition success and projectmanagement within the Software/IT product development industry. Asa Success Project Manager at DDi you will play a crucial role inensuring the successful execution of projects and the satisfactionof our globalclients.

Responsibilities:

ProjectPlanning andExecution:

• Developcomprehensive project plans including timelines milestones andresource allocation.
• Lead project teams in thesuccessful execution of client projects ensuring ontime deliveryand highqualityoutcomes.

ClientRelationshipManagement:

• Serve asthe main point of contact for clients maintaining strongrelationships throughout the projectlifecycle.
• Address client inquiries concernsand feedback in a proactive and effectivemanner.

Global ClientAcquisition:

• Workclosely with the business development team to understand clientrequirements and expectations.
• Contribute tothe acquisition of global clients by providing project managementexpertise andinsights.

CrossFunctionalCollaboration:

• Collaboratewith internal teams including development quality assurance andsales to ensure alignment and successful projectoutcomes.
• Communicate project status risks andopportunities to stakeholders at alllevels.

RiskManagement:

• Identifyand mitigate project risks ensuring that projects are deliveredwithin scope on time and withinbudget.
• Implement effective risk managementstrategies to minimize potential projectdisruptions.

QualityAssurance:

• Implementand oversee quality assurance processes to ensure the delivery ofhighquality products and services toclients.
• Conduct postproject evaluations toidentify areas for improvement and implement lessons learned infutureprojects.

Qualifications:

1. Bachelors/Mastersdegree in Computer Science preferably with an MBA/PG in BusinessAdministration/Business Management.
2. Minimum of7 years of experience in project management within the Software/ITproduct development industry.
3. Proven trackrecord of successful global/international client acquisition andproject management.
4. Strong understanding ofproject management methodologies tools and bestpractices.
5. Excellent communication leadershipand interpersonal skills.
6. Ability to travelinternationally asrequired.

projectmanagement,client acquisition,pmp,software,data products,globalclient management