Manager - Digital Product - Gurugram, India - Home Credit India

Description

Objective

The objective is to appoint single point of ownership of all aspects related to Value proposition and implementation of Customer Mobile Application.

Key Responsibilities

• Ownership of Mobile Application as product manager i.e define product proposition/implement and launch product/feature ,launch product , monitoring of product performance, ongoing product improvements based on production data and market opportunities.
• Responsible to evaluate various existing processes and fulfill the gaps by collaborating with solution teams to build the final set of recommendations.
• Responsible to break down various business processes with flow chart, Manuals and other documentation outlining current practices.
• Responsible to make necessary improvements to on or may steps to increase customer Satisfaction, Productivity, reduce costs, or improve time management. X`
• Work with cross-functional departments, e.g. Finance, Risk, Operations, CRM and Technology to deliver consolidated results & deliver unique & often complex solutions.
• Work on analytical capabilities to measure and evaluate performance.
• Act as a single point of contact for the Process Management activity and an enabler for the business.
• Generate documentation of existing/new processes and prepare detailed strategy to make necessary changes with the help of Technical team
• Conduct Ongoing Analyses and suggest improvements
• Lead and support single / multiple projects independently and should be a subject matter expert in all areas of Process management
• Track and report on status of development, quality, operations and system performance to management.
• Work closely with other business stakeholders in the definition of process & product features and requirements
• Present analyses, solutions and business cases to senior management
• Identify risks and issues in business processes and systems

Desired Skills

• Experience in process design and implementation of digital consumer products or financial services, including cooperation with delivery teams.
• 8+ years of professional experience, including 6+ Years relevant experience in building digital consumer products or financial services Business Processes (e.g. digital lending, recharge & bill services, payments & e-wallets)
• Experience with large cross-functional teams to deliver products and projects on tight deadlines
• Good Team player who works well in collaborative and matrix management situations and possesses Organizational and leadership skills.
• Knowledge of product management and good experience in research & analysis.
• Experience with e-loans, e-payments systems is an advantage
• Work & training experience from an international environment is an advantage
• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast- paced environment
• Strong relationship management skills and people agility, proactivity, drive forward, can-do attitude.
• Open mind, Quick learner, Confident and Self-motivated and highly energetic
• Target orientated and self-managed, good negotiator
• Advanced computer skills – (MS Word, Excel, Power Point, Outlook) is must, MS Visio is an advantage
• Excellent English communication skills (oral, reading and writing) are must.