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    Immediate Hiring for French Counsellors - Noida, India - GEDU Global Education

    GEDU Global Education
    GEDU Global Education Noida, India

    Found in: Appcast Linkedin IN C2 - 1 day ago

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    Education / Training
    Description

    ROLE and RESPONSIBILITIES:

    Proficiency in French language is a must.

    · Developing and sustaining solid relationships with prospective students and company stakeholders.

    · Handling inbound queries from multiple channels, including telephone, email and web chat.

    · Making outbound calls to convert prospective student leads into applications for study.

    · Analyzing customer feedback data to determine whether customers are satisfied with company products and services, managing complaints accordingly and in a timely manner, escalating where needed and following GBS complaint procedure.

    · Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems.

    · Support the development of the student journey by identifying and reporting back on issues and trends.

    · Travel to other GBS campuses may be required from time to time, in accordance with business need.

    · Cross selling our products

    · Inbound outbound sales