Sales Operations - Pune, Maharashtra
Only for registered members Pune, Maharashtra, India
1 month ago
* This salary range is an estimation made by beBee
Job summary
We are looking for a Sales Operations professional with strong after-sales expertise to ensure seamless post-order experiences for our customers.
Qualifications
- Graduate/Postgraduate with 2–3 years' experience in After-Sales / Sales Ops / Customer Service Backend.
- Hands-on experience with CRMs (LeadSquared/Salesforce), order management tools (ClickPost, Uniware), and payment gateways (Razorpay, GoKwik).
- Strong analytical & Excel/Google Sheets skills for dashboards and reporting.
- Excellent problem-solving and coordination skills with ability to manage high-pressure escalations.
- Knowledge of logistics flows, refunds, chargebacks, and SLA-driven operations.
Responsibilities
- Oversee order lifecycle: confirmation, dispatch, delivery, and closure.
- Monitor order aging daily (pending dispatch, in-transit, delayed) and trigger escalations as per SLA.
- Coordinate with warehouses and logistics partners (BlueDart, ClickPost, Uniware, etc.) for smooth dispatch and delivery.
Skills
- Strong analytical skills.
- Excellent problem-solving skills.
- Excellent coordination skills.
- Knowledge of logistics flows.
Benefits
- Full-time, Permanent.
- ₹300, ₹500,000.00 per month.
Job description
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