Associate - Gurugram, India - PwC

Description

Description

& SummaryA career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.

Position Title: ServiceNow Developer Grade/Level:
Reporting Manager Title: Job Code:
LoS: IFS Sub LoS/SBU: IFS
Location: PAN India Position Type: Permanent full-time

Job Summary
PwC is driving major change across technology including the building of a centralized model to deliver and manage
technology services across the entire network of member firms.
A career in PwC's Technology and Security Operations, within Internal Firm Services, will provide opportunity to
develop and support our global technology service delivery, both internally and externally. ServiceNow is the
enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps
Internal Firm Services transform how they manage services to the business, and how the business manages services
to our clients.
If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global
scale, then PwC Technology will empower you to do so.
Roles & Responsibilities :
As a ServiceNow Developer, you will,
● Engage with stakeholders to understand user stories and determine requirements
● Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out
of box functionality as possible.
● Customize and develop ServiceNow applications and support rollout of new applications and modules.
● Configure Application UIs and Workflows
● Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset,
CMDB, Knowledge, and Self-service Portal.
● Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and
have a high focus on impact to instance performance
● Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus
● Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets
● Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate
● Ensure that configuration is consistent across development, testing, and production environments.
Education and Experience:
● 3+ years of experience working in a development role for a ServiceNow Platform.
● 1+ years of experience as a ServiceNow administrator.
● Experience in transitioning technology from locally focused to centralized technology service organization.
● Experience with ITSM functions and modules within ServiceNow
● Understanding of RESTful Web Service and APIs.
● IT and Security management best practice (ITIL, COBIT, ISO standards).
● Experience developing workflows and supporting service technology teams
● Experience in developing solutions in JavaScript and Glide

Education Level: Bachelor or equivalents.
Candidate Specifications :
Desired Certifications:
● ITIL Foundations Certification
● ServiceNow Developer Certification(s)
Essential Skills:
- Conceptual skills
- Ability to articulate and document the desired business outcome
- Ability to remove ambiguity from requirements
- Service orientation with a focus on quality and customer satisfaction
- Unit and regression testing to strive for first time right deployments
- Troubleshooting and Diagnostics
- Conceptual skills
- Communication skills (verbal and written)

The skills we look for in future employees :
All our people need to demonstrate the skills and behaviours that support us in delivering our business
strategy. This is important to the work we do for our business, and our clients. These skills and behaviours
make up our global leadership framework, 'The PwC Professional'.
The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical
capabilities, global acumen and relationships. We use this framework to recruit, develop and assess our
people, at all grades and all areas of our business, because we expect all of our people to be leaders.

Mandatory skill sets- ServiceNow,ServiceNow Developer,ServiceNow Administration
Preferred skill sets- ServiceNow Developer,ServiceNow Administration
Year of experience required- 03
Qualifications- Bachelors

Education

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications

Required Skills

ServiceNow Platform

Optional Skills

Desired Languages

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date