Specialist - Chennai, India - Maersk

Description

The role entails answering customer enquiries (primarily via phones) in compliance with all company procedures and regulatory requirements. The candidate is expected to resolve issues and proactively guide customers regarding their shipments whilst providing industry leading customer experience, in order to increase customer satisfaction and improve our Net Promoter Score (NPS).

Respond to customer enquiries, primarily via phones but also emails.

Take ownership of customer issues and act as their advocate with internal stakeholders

Target immediate and first-time resolution and create cases where not possible

Identify improvement opportunities that positively impact customer experience and lower operational costs

Identify root causes when customer expectations are not met, advise management of potential service failures and/or trends.

Always perform in a manner consistent with & loyal to the A.P. Moller Maersk values

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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