Asset & Wealth Management Operations - Training Facilitator - Analyst - Bengaluru / Bangalore - Goldman Sachs

    Goldman Sachs
    Goldman Sachs Bengaluru / Bangalore

    2 days ago

    Full time
    Description

    Responsibilities

    • Facilitate instructor-led training designed by Instructional Designers.
    • Propose or make suggestions to optimize training processes or increase the effectiveness of training.
    • Utilize different learning techniques to help learners grasp material.
    • Support and encourage participation.
    • Handle disruptive behavior.
    • Manage class rosters and completions reports in the learning management system (LMS).
    • Plan, schedule, and calendarize learning programs.
    • Create breakout groups.

    Basic Qualifications

    • Excellent communication skills, including the ability to effectively convey financial services material with new hires and tenured colleagues alike.
    • Ability to think critically and creatively.
    • Ability to prioritize and manage multiple simultaneous deadlines.

    Preferred Qualifications

    • 2+ years of experience in facilitation and instructional design.
    • Experience using and managing an LMS.
    • Prior Call Center and FinTech Services experience.

  • We are seeking a facilitator to conduct instructor-led training within the Marcus Call Center. · JOB SUMMARY & RESPONSIBILITIES · •    Facilitate instructor-led training designed by Instructional Designers · •    Propose or make suggestions to optimize training processes or incre ...

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