SPE-Experience ( Voice Process Eng. +Hindi) Walk-In Drive -Hyderabad

Job summary

Job description: Working on the moderation of the listings and making sure > 98% accuracy is maintained. Making sure the listing are completed within the defined SLA/TAT time.

Responsibilities

• Working on the moderation of the listings and making sure > 98% accuracy is maintained
• Making sure the listing are completed within the defined SLA/TAT time
• Should be able to work independently and understand his/her performance metrics
• Track his/her own performance need improvise based on the business requirement
• Should be able to take manage his/her own performance
• Need to be very judgmental in order to make sure that the correct information updated on the map front
• Should be focused to achieve 100% user satisfaction and zero client or customer escalations

Qualifications

• Excellent communication skills and interpersonal skills
• Proficient in reading & speaking of Hindi and English
• Should be proficient with computers and MS office
• Should be able to type 30 words per minute with preferred language
• Should have fair knowledge above navigation on Google Maps & Geography
• Should be able to identify the area of Opportunity and bring it to the notice of supervisor
• Should be able to work in different shifts and locals depending on the business requirement
• Should be able to apply the theoretical knowledge into practice

Job description