Hiring For Team Lead - Gurgaon / Gurugram, Mumbai - confidential

    confidential
    confidential Gurgaon / Gurugram, Mumbai

    6 days ago

    Full time ₹1,200,000 - ₹2,800,000 (INR) per year *
    Description

    Role & Responsibilities:

    Team Management

    • Lead and supervise a team of Video KYC Officers to ensure achievement of performance targets
    • Monitor daily operational metrics including call volumes and verification quality
    • Coach and mentor team members to drive performance improvement and ensure adherence to compliance standards

    Operational Efficiency

    • Ensure smooth and accurate execution of Video KYC processes with minimal errors
    • Optimize resource allocation to effectively manage volume fluctuations and peak loads

    Compliance & Quality Control

    • Ensure KYC processes comply with RBI regulations and internal bank policies
    • Conduct periodic quality checks and internal audits to identify and mitigate risks and potential frauds

    Customer Experience

    • Drive superior onboarding experience for customers during Video KYC interactions
    • Address and resolve escalations or service-related issues in a timely manner

    Reporting & MIS

    • Prepare and submit regular reports (daily/weekly) on productivity, quality, TAT, and compliance metrics
    • Highlight trends, operational risks, and exceptions to senior management for prompt action

    Training & Development

    • Organize regular training sessions for the team on KYC regulations, video verification tools, and soft skills
    • Ensure upskilling of team members to keep pace with changing compliance and technology requirements
    * This salary range is an estimation made by beBee
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