Dispute Package Specialist Technical Writer - Chennai
4 days ago
Job summary
We are seeking a Dispute Package Specialist Technical Writer. This role is responsible for drafting, optimizing and maintaining Customer Dispute Packages (CDPs) in line with Visa Mastercard Amex Discover and other network rules. The specialist must stay ahead of card network rules industry standards and competitor practices to ensure that every package submitted is customized compliant and strategically positioned to maximize recovery.The ideal candidate will have strong English writing skills direct professional clear not floweryand the ability to interpret network mandates reason codes and chargeback scenarios to craft winning arguments. This role is critical to achieving high recovery rates client satisfaction.
This job requires a Bachelor's degree in Business Communications Legal Studies or related field with experience in chargeback representments payments operations compliance writing or regulatory documentation.
Job description
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