WNS - Manager - Operations (9-12 yrs) - Pune, India - iimjobs

Description

Job Description:

Plan for current day workflow and present performance for previous day to Head of Operations

Overseeing Team delivery on all agreed KPIs Da+C8y to day client communication

Weekly quality and efficiency review with Team and process head

Daily workflow check and prioritization as per TAT

Shrinkage management as per forecast Weekly / Monthly review for SLA delivery

Authorizing and implementing training and development requirements highlighted by Team / Clients

Weekly forecasting and resource planning to manage volumes

Payroll / Invoice inputs for overtime and incentives System check audits to ensure no downtime

Reviewing process and people impact on new transitions / cross skilling and propose business effective solutions

Domain - BPO Operations/ Shipping and Logestic/ Blended Process