Team manager - Pune, India - Maersk
Description
Processes:
•Assist with the setup, maintenance and ongoing management of KPI's in line with Maersk Global processes.
•Direct and control operational activities and ensure alignment with Maersk collections process, strategies and methodologies.
•Work in partnership with relevant stakeholders to ensure collections activities are occurring in accordance with agreed KPI's like ONA performance.
•Ensure variances in global collections process are identified, documented and minimized.
•Drive initiatives aimed at improving company cash flow position.
•Partner with project team to implement and drive changes to collections processes in line with global blue prints and company policy.
•Identify areas for improvement
•Proactively manage performance and behavioral issues amongst teams
Interpret performance reports and statistics and identify areas for development and improvement in reporting process and drive projects
•Manage performance metrics for Analysts
•Engage with internal stakeholders and business partners to identify areas for improvement and drive change throughout the organization.
•Ensure compliance with cluster specific regulations.
•Monitor level of client complaints/number of escalations from cluster stakeholders and business partners and ensure these are addressed accordingly.
•Monitor daily, weekly and monthly performance metrics, provide forecasting and tracking based on set KPI's.
Human Resources:
•Manage, coach and develop the team ( Span of Team :
•Manage attrition
•Manage FTE headcount, and identify opportunities to save headcount.
•Identify and monitor underperformance and take relevant steps to mitigate risk.
•Engage in performance management to ensure each analyst maintains relevant skill level to perform role.
•Recognize individual success and team contribution
•Proactively manage performance and behavioral issues amongst teams.
•Identify training and development improvement areas and drive training initiatives relevant to the team.
Behavioral:
•Positive, outgoing personality, comfortable with senior management
•Good communication skills, focused communication at multiple organization levels
•Highly result oriented and able to work under pressure
•Manage work in a dynamic and ever changing environment
•Strong focus on business goals
•Analytically minded with strong negotiation skills
•Open to change and ability to overcome obstacles with out of box thinkingTechnical
•Solid understanding of finance and business.
Technical:
years exposure to Accounts Receivable/Collections
•Solid level of computing and reporting skills
.
•Fluent in English (both written and spoken)
Knowledge & Qualifications:
•University qualification – Accounting/Finance
•Knowledge of MAERSK Systems preferred but not required.
•Understanding of processes involved in Finance and Accounting.
•Familiar with MS Office
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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