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- Support the eCommerce operations team in day-to-day business activities, including order management, shipment, payment, logistics, and customer service.
- Resolve inquiries from customers by serving as the primary point of contact.
- Support the optimization of processes and systems to continually improve customer experience and service level delivery.
- Monitor and resolve any frictions in the order flow.
- Create reporting on all relevant Key Performance Indicators and Service Level Agreements.
- Maintain accurate records for all operational activities, including returns, shipments, and inventory.
- Assist in the preparation, review, and filing of USA tax returns.
- Support management within the responsibility area by actively participating in eCommerce operations.
- Bachelor's degree in Commerce, Business Administration, Finance, or CA Intermediate student.
- Prior experience in operations, tax filing, or client management (1-2 years preferred).
- Excellent communication skills, both written and verbal.
- Strong technical aptitude and familiarity with software.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Ability to handle high-pressure situations and difficult customers professionally.
- Effective time management and organizational skills.
- Good understanding of eCommerce operations process.
Operations Associate - jaipur - Abmod Inc

3 weeks ago

Description
ABMOD Inc. is a distinguished overseas reseller specializing in top-tier motorcycle parts and accessories.
We boast an extensive inventory of premium offerings, including helmets, racing suits, exhaust systems, boots, jackets, and other essential gear. Our meticulous selection process ensures that we exclusively feature products from the most esteemed brands in the industry, guaranteeing our customers access to the pinnacle of quality.
Job Description: Operations Associate (eCommerce)
As an Operations Specialist, you will oversee end-to-end eCommerce operations and provide support. Your responsibilities will include monitoring back-end processes, such as customer service, logistics, and inventory planning, as well as supporting the operations team.
Roles and Responsibilities:
Desired Candidate's Profile:
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