Desktop Support Engineer 2 - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    1 day ago

    Full time ₹300,000 - ₹700,000 (INR) per year *
    Description

    We are seeking a skilled Desktop Support Engineer 2 to join our IT team in India. The ideal candidate will be responsible for providing technical support and troubleshooting for end-user computing devices, ensuring a seamless and efficient working environment for our staff.

    Responsibilities

    • Provide technical support for desktop, laptop, and other end-user computing devices.
    • Troubleshoot hardware and software issues for users.
    • Install, configure, and maintain operating systems and software applications.
    • Respond to user inquiries and issues via helpdesk tickets, phone, and in-person support.
    • Assist in the setup and deployment of new workstations and peripherals.
    • Maintain inventory of IT assets and ensure security compliance.
    • Document support processes and maintain knowledge base articles.

    Skills and Qualifications

    • 1-6 years of experience in desktop support or a related field.
    • Proficiency in Windows operating systems (Windows 10/11) and Mac OS.
    • Familiarity with Active Directory and user account management.
    • Experience with hardware troubleshooting and repair of PCs and peripherals.
    • Knowledge of networking concepts (TCP/IP, DHCP, DNS) and basic network troubleshooting.
    • Ability to communicate effectively with end-users and provide excellent customer service.
    • Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are preferred.
    * This salary range is an estimation made by beBee
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