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- Operations Engineer, you'll be the go-to person for technical and process support related to the Digital Solutions used by our customers
- Support creation and integration of KONE Digital Solutions including software and hardware devices
- Provide resolution for range of issues originating from deploying digital solutions globally with analytical knowledge
- Create and improve tools (mainly software tools) that foster the easy of resolution of issues
- Metric and response - Automation tools Implementation and processes to gather customer satisfaction measurement and effectiveness of support
- Maintain clear and up-to-date documentation of processes and issue resolution steps
- Provide training and support to Operations team members/stakeholders
- University degree in Electronics Engineering or Embedded Software
- Knowledge and experience with embedded systems, System programming, and AWS Cloud
- Mandatory:Knowledge and experience with embedded systemsWorking Knowledge on REST and WebSocket APIs, AWS API Gateway ServiceKnowledge and experience with AWS Cloud Services like CloudWatch, Cloud TrailSplunk or any other monitoring tool
- Nice to have:AWS Services - Lambda, Cognito, ECS, API Gateway, Dynamo DB, CloudFormationDevOps and agile ways of working with experience JIRA (preferred)knowledge of incident management and tools like BMC Remedy, ServiceNow etc.Knowledge and experience with programming (languages like C#, C++, JS) or Scripting languages (Python/Shell)
Operation Engineer - Pune, India - KONE
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