Customer Service Executive - Vapi - SCHOTT Poonawalla

    SCHOTT Poonawalla
    SCHOTT Poonawalla Vapi

    1 day ago

    ₹300,000 - ₹900,000 (INR) per year *
    Description

    Roles and Responsibilities:

    • Create sales order in the system upon receipt of purchase order, proforma invoices, or sample requisition forms through email or hard copy.
    • Enter and update purchase order inputs in the order status tracker to prepare customer service reports and monitor delivery reliability.
    • Coordinate with sales team for creation of new customer/consignee codes and manage documentation such as drawings or TPI approvals.
    • Upload quotations in coordination with the sales team as per the purchase order price and conditions.
    • Circulate sales order details to the planning team and sales representatives.
    • Send order confirmations to customers after receiving production schedules from planning within stipulated updates.
    • Maintain regular communication with customers and internal teams for schedule optimisation and order status updates.
    • Prepare and circulate dispatch outward advice daily, based on confirmed delivery schedules.
    • Coordinate with Quality Control (QC) and Outbound logistics teams to ensure timely dispatch of materials and share dispatch confirmations with customers.
    • Handle customer queries related to purchase orders, deliveries, and dispatches, ensuring prompt and accurate resolution.
    • Prepare and maintain MIS reports for customer service activities including dispatch reliability, confirmed deliveries, order confirmation TAT, and ready-for-delivery status.
    • Support activities related to the Quality Management System (QMS) and ensure process adherence.
    • Coordinate with the Finance and Accounts Team for invoicing, credit notes, and payment related documentation whenever required.
    • Ensure accuracy and completeness of order-related documentation and records for audit readiness.
    • Continuously identify process improvement opportunities to enhance customer experience and operational efficiency.

    Education Qualification:

    • Graduate/Post Graduate in Commerce, Business Administration, or a related field.

    Experience:

    • 2-5 years of experience in customer service, sales coordination, or order management (preferably in a manufacturing or pharmaceutical setup).

    Competencies and Skills:

    • Strong interpersonal and communication skills
    • Strong coordination and follow-up skills.
    • Ability to handle multiple priorities with accuracy and attention to detail
    • Customer-centric approach with problem-solving attitude
    • Good understanding of sales order processing, dispatch documentation, and logistics workflows.
    • Knowledge of ISO/QMS processes will be an added advantage
    • Proficiency in SAP system, MS office (Excel, PowerPoint, and Power BI) for data management, and reporting.
    • Team player with the ability to collaborate across functions.
    * This salary range is an estimation made by beBee
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