Senior Manager - Delhi, India - iimjobs

Description

Graduation from Top Colleges with at least 6 years Post Qualification experience or Post Graduates from Top Tier B Schools (Full Time Classroom program pass outs only).

• Preferably in customer experience related projects or process management / implementation in retail ecommerce, consulting or public digital infrastructure assets.
• Should have developed a fair understanding of overall business processes and have participated in scale of business through process definition / improvement.

• Deft at Project Management with both internal as well external stakeholders.
• Ability to convert activities into defined processes with consensus from both external and internal stakeholders.
• Attention to detail and logical reasoning to identify gap in existing process and redefine business processes wherever necessary.
• Presentation skills are essential to summarize and represent relevant areas for discussion, summarize progress and present solutions as well as scale up approach to both internal and external leaders.
• Ability to identify objective parameters to assess functional and business performance. Also expected to translate metrics into pieces for analyticsbased assessment and conversion to dashboards for day to day as well as periodic monitoring.

• Drive and own Operational Performance Improvement of APPs on the network
• Assess APPs proposing to join the network objectively on readiness for handling customer experience both buy as well as sell side
• Translate improvements identified or required into SOPs / Guidance Notes
• Identify Gaps in Specs / Process of interaction between APPs on network and eliminate or minimize these gaps through Spec enhancement or drive process changes at APP end
• Preemptively identify areas of inter APP disputes or challenges in APP operations resulting in customer issues
• Definition & implementation of Process of Ongoing Operations team working