Interaction Designer - Hyderabad, India - Recro

Description

Job Title: Conversation Designer

Location: Hyderabad/Noida/GGN

Experience: 2-4 years

Responsibilities:

• Design conversation scripts, bot responses, and user journeys to develop consumer-facing Chatbots with distinct personality, character, and human-like interactions.
• Design and test chat conversation flows, and user journeys tailored to different bot personas.
• Employ creative thinking to conceptualize engaging conversational journeys for users interacting with the bot.
• Explore various methods for users to interact with both human and bot agents effectively.
• Act as a liaison between the Delivery team to ensure the delivery of intelligent and intuitive conversations, enhancing customer understanding.
• Develop mockups, flow, redlining, and other creative prototypes to visualize conversational designs.
• Adopt a "customer-first" mindset to design client-centric experiences across multiple channels and touchpoints to address inquiries effectively.

Experience Required:

• Excellent communication and writing skills.
• Exceptional creative thinking, writing, and persona-building skills.
• Preferred 2+ years of experience in linguistic analysis, conversation design, copy editing, or similar roles in content development.
• Innovative thinker with the ability to devise creative solutions.
• Team player with outstanding interpersonal skills, capable of influencing, collaborating, and communicating effectively with internal resources and external vendors.

Other Skills We'd Appreciate:

• Familiarity with chatbots, voice-enabled devices, or other conversational channels.
• Ability to understand and write JavaScript.
• Familiarity with social channels such as Slack, Facebook, Twitter, Skype, Microsoft Teams, etc.
• Storyteller and editorial mindset with the ability to anticipate audience preferences.