Client Servicing Executive - Mumbai, India - Koffeetech Communications

Description

Role Description

This is a full-time on-site role for a Client Servicing Executive. The Client Servicing Executive will handle client services, build client relations, create and deliver presentations, provide excellent customer service, and manage accounts.

Qualifications

• Determining client needs by conducting in-person or electronic meetings to outline their digital goals.
• Developing and implementing a comprehensive digital strategy for assigned clients.
• Overseeing the client's online presence and identifying areas of improvement.
• Presenting effective social media strategies and training to clients when needed.
• Analyzing the effectiveness of digital strategies by tracking metrics such as customer conversion rates and cost-per-click.
• Creating and maintaining positive, long-term relationships with clients to build trust.
• Writing reports on digital advertising campaign performance on a monthly or weekly basis.
• Acting as a point of contact for clients to address any digital management queries or concerns.
• Keeping abreast with the digital industry.

Client Servicing Executive Requirements:

• A bachelor's degree in marketing, communication, or a related field.
• A certification in digital marketing management is preferred.
• At least three years of experience as a digital account manager or a similar role.
• Excellent knowledge of digital best practices, marketing strategies, and social media management.
• Familiarity with social media and digital platforms, such as Twitter, Facebook, Instagram, email marketing, and Google+.
• Proficiency in digital marketing tools, such as Buffer, HootSuite, and Google Analytics.
• Good communication and interpersonal skills.
• Ability to thrive under pressure and work independently in a fast-paced environment.
• Solid organizational and time management skills.