Test Center Support Professional - Noida - confidential

    confidential
    confidential Noida

    5 days ago

    Full time
    Description

    Pearson VUE is looking for a Test Center Support Professional to join our Channel Care team. As a Channel Care Associate, you will provide essential non-technical customer service support to Pearson VUE test centers. Your primary focus will be on proactive engagement, quality management, and developing strong relationships to ensure a positive exam delivery experience for our clients' candidates. You'll monitor quality, security, customer satisfaction, compliance, and training, working closely with Program Coordinators, Channel Sales, and Test Center Personnel. This role requires you to be based within commuting distance of our Noida office, with shift work to support global business across SE Asia, UK, and USA time zones.

    Duties Include

    Operations

    • Perform regular (bi-weekly) outbound calls to both Select Pearson VUE Test Centers and regular Pearson VUE Test Centers (PVTC) to build relationships, offer support and training, and request capacity or expansion.
    • Create and manage cases for these calls, summarizing discussions, actions, and follow-ups.
    • Maintain a comprehensive understanding of test center policies and procedures and exam sponsor requirements for test delivery.
    • Work in accordance with departmental Key Performance Indicators (KPIs).
    • Collaborate with other departments on new site applications, reviewing, guiding, and providing feedback as needed.
    • Engage with test centers on any reported quality issues, creating case reports and determining retraining actions based on the issues.

    Case Management

    • Manage incoming calls during scheduled department hours.
    • Respond to incoming inquiries from test centers and regional managers via phone, cases, and e-mail in a timely, professional, and efficient manner.
    • Monitor unassigned voicemails, cases, and e-mails in shared mailboxes, responding or re-assigning accordingly.
    • Ensure a case is created, correctly assigned, prioritized, and updated for every test center or candidate issue (including those not assigned directly to you).
    • Follow up on assigned cases to resolution, ensuring complete and accurate documentation of issues, escalations, decisions, and outcomes.
    • Exercise judgment in prioritizing and reclassifying cases and tasks to address important issues promptly.
    • Document and follow up on complaints registered against test centers.
    • Promptly escalate security incidents and other critical issues.

    Audit

    • Proactively monitor test center compliance with policy, procedure, and performance requirements.
    • Audit test center log sheets and other records to ensure operational compliance.
    • Review test center report cards, integrity shopper reports, and other reports to identify areas requiring improvement, re-training, or corrective action.

    Corrective Action

    • Work with test centers performing below standards to implement corrective action plans.
    • Participate in test administrator training initiatives.
    • Handle the suspension and closure of PVTCs and PVTC Selects as directed.

    Essential Experience and Qualifications

    • Vocational experience in a similar environment.
    • Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data.
    • Ability to take responsibility for actions; a self-starter who can work well in a dynamic and busy environment.
    • Prioritization skills and experience managing multiple projects in a structured way.
    • Experience in a customer-facing environment, where ensuring high levels of customer satisfaction is essential.
    • Ability to establish rapport and interact effectively with people at varying levels, both internally and externally.
    • Excellent English communication skills, both written and oral.
    • Ability to work effectively in a team structure.
    • Sound working knowledge of the Microsoft Office Suite and associated packages, including Word, Excel, PowerPoint, Outlook, Access, and Internet packages.

    Required Competencies

    • Excellent English skills, both written and oral.
    • Collaborative Working.
    • Commitment to Improving quality of service.
    • Customer Focus.
    • Effective Communication.
  • Work in company

    Implementation Support Professional

    Only for registered members

    We are looking for a skilled Implementation Support professional to join our team at ProCS Technology Private Limited. · The ideal candidate will have experience in implementation support and be able to work effectively in a fast-paced environment.Provide technical support and a ...

    Noida

    1 month ago

  • Work in company

    Customer Support Professional

    Only for registered members

    We are seeking a highly motivated and customer-centric individual to join our team as a Customer Care Executive in the financial services industry. · ...

    Noida

    1 month ago

  • Work in company

    Customer Support Professional

    Linchpin Technologies

    Role Responsibilities: · Interact directly with customers over inbound calls · Maintain professionalism and clarity in all communication · Collect and record accurate customer feedback · Provide timely and helpful assistance · Key Deliverables: · Deliver excellent service for cus ...

    Noida ₹300,000 - ₹900,000 (INR) per year Full time

    1 day ago

  • Work in company

    Customer Support Professional

    Linchpin Technologies

    Role Responsibilities: · Interact with customers on inbound/outbound calls · Deliver high-quality service and maintain professionalism · Pitch insurance policies effectively · Collect and record accurate feedback · Key Deliverables: · Strong communication and presentation skills ...

    Noida ₹300,000 - ₹900,000 (INR) per year Full time

    1 day ago

  • Work in company

    Customer Support Professional

    Only for registered members

    We are looking for experienced and enthusiastic Customer Support with mandatory experience in International Customer Support. The ideal candidate will have excellent communication skills, the ability to resolve customer queries efficiently, and a customer-centric attitude. · Ke ...

    Noida ₹300,000 - ₹900,000 (INR) per year

    1 day ago

  • Work in company

    Customer Support Professional

    Linchpin Technologies

    Interacting with the Customers · Offering amazing customer service · Maintaining professionalism with customers · Inbound Process · Collect prompt and accurate customer feedback · Required Candidate profile · Ability to communicate effectively in English · Work from office/no tel ...

    Noida ₹300,000 - ₹900,000 (INR) per year Full time

    1 day ago

  • Work in company

    HR Support Professional

    Only for registered members

    Job Description · This is a Work from Office profile. · We are looking to hire a team player who understands software development and wants to be a part of a successful startup. · Job Responsibilities/ KRAs · Client HR automation and onboarding · Centralized client employee d ...

    Noida

    4 days ago

  • Work in company

    L2 support Professional

    Only for registered members

    L2 Production support engineer will be a key member of the of AMW Technologies applications team, a dedicated team of highly skilled technical resources supporting the Advice Wealth Management business on a 24x7 basis. · ...

    Noida

    2 weeks ago

  • Work in company

    Customer Support Professional

    Only for registered members

    Keeping records of customer interactions, transactions, comments, and complaints. Respond to customer inquiries and resolve issues professionally and promptly. Strong problem-solving and analytical skills. · ...

    Noida ₹300,000 - ₹900,000 (INR) per year

    8 hours ago

  • Work in company

    Customer Support Professional

    Linchpin Technologies

    Role Responsibilities: · Resolve customer issues and guide them using established protocols. · Develop and sustain strong relationships with customers. · Respond promptly and efficiently to customer inquiries. · Maintain excellent command over English communication during interac ...

    Noida ₹300,000 - ₹900,000 (INR) per year Full time

    1 day ago

  • Work in company

    Business Support Professional

    Only for registered members

    We are looking for a motivated and detail-oriented candidate to join our Payment Operations team. · Bachelor s degree in Finance, Accounting, or related field. · 1-2 years of experience in finance operations or accounting. · ...

    Noida

    1 month ago

  • Work in company

    Emergency IT Support Professional

    Only for registered members

    Emergency IT Support · Rapid response when you need it most, minimizing business disruption. · Proactive Data Backup · Safeguard your critical business data with automated, secure backup plans. · Anti-Virus IT Audits · Protect against threats and ensure compliance with comprehens ...

    Noida

    3 days ago

  • Work in company

    Business Support, Facilities Support Professional

    Only for registered members

    Ejecutar tareas relacionadas con mantenimiento del sitio asegurando altos niveles de limpieza. · ...

    Noida

    1 month ago

  • Work in company

    Customer Support| TeleSales Professional

    Linchpin Technologies

    Role Responsibilities: · Interact with customers to provide support and information. · Deliver outstanding customer service in all communication. · Accurately record and save customer feedback. · Maintain a high level of professionalism in all customer interactions. · Pitch produ ...

    Noida Full time

    1 day ago

  • Work in company

    Customer Support| TeleSales Professional

    Linchpin Technologies

    Role Responsibilities: · Interact with customers to provide support and information. · Deliver outstanding customer service in all communication. · Accurately record and save customer feedback. · Maintain a high level of professionalism in all customer interactions. · Pitch produ ...

    Noida Full time

    1 day ago

  • Work in company

    Lingual Customer Support Professional

    Linchpin Technologies

    Answering queries and concerns about a company's products or services · Strong knowledge of language, tone, and communication strategies in a service-oriented environment. · Regional language preferred: Kannada/ Malayalam/ Telugu/ Marathi/ Gujarati · Required Candidate profile · ...

    Noida Full time

    1 day ago

  • Work in company

    Sales And Marketing Professional Support

    Only for registered members

    This position is based in Universal Hunt Private Limited. · ...

    Noida

    1 month ago

  • Work in company

    Telecaller - Customer Support Professional

    Linchpin Technologies

    Role Responsibilities: · Conduct cold calls to generate qualified leads · Build and sustain customer relationships · Communicate effectively to close deals · Attend face-to-face interviews and join immediately · Key Deliverables: · Achieve daily/weekly lead generation targets · C ...

    Noida Full time

    1 day ago

  • Work in company

    Experienced Professional, Proposal Support

    Only for registered members

    Manage and deliver high-quality proposals for transport and infrastructure projects in the GCC region. · ...

    Noida, Uttar Pradesh

    1 month ago

  • Work in company

    Telecaller - Customer Support Professional

    Linchpin Technologies

    Role Responsibilities: · Identify leads and generate interest through cold calling · Build lasting relationships with customers · Convince and convert prospects using strong pitch and closing skills · Attend face-to-face interviews and join immediately · Key Deliverables: · Achie ...

    Noida Full time

    1 day ago

Jobs
>
Noida