State Enterprise Care Lead - Chandigarh, India - Jio

Description

We at Jio are hiring for State Enterprise Care Lead -DGM Sales - Chandigarh, India

Key requirements are1. Graduation or Master in Business Administration2. Experience of 12-15 years

Job DescriptionImplement & govern delivery of Service Managers & other support, systems for respective geographyExecute process for troubleshooting, complaint management &,escalations at accountsPerformance monitoring and management to meet service SLAs for, supportOwn RCA & RCF for state level delivery failuresContinuous improvement in processes for better customer & site-owner, experienceIdentify and drive systematic improvement plans to provide uniform, service experienceDeploy field operational processes and policies related to services, and drive SLA & delivery through field support teamEffective liaison with CFT - Sales, Networks, FSA, B&P functions and, other geography and business teamsDrive self care penetration and reduction of calls at BSSOwn the process & legal compliance at stateDelivery of national programs & projectsOwn account communication, including vernacular scripts creation and, executionTraining & Development activities for team

Skills and CompetenciesAnalytical and problem solving abilityProcess orientationInterpersonal and relationship skillsAction OrientationProcess execution managementInterpersonal and relationship skillsAction OrientationBusiness Alignment