Jobs
>
Hyderabad

    Quality Assurance Administrator - Hyderabad, India - WELLS FARGO BANK

    WELLS FARGO BANK
    WELLS FARGO BANK Hyderabad, India

    1 week ago

    WELLS FARGO BANK background
    Full time
    Description
    About this role:

    Wells Fargo is seeking a Quality Assurance Administrator

    In this role, you will:
    • Monitor and evaluate the quality of inbound or outbound customer calls
    • Document quality issues and performance measures for management review
    • Oversee a group of service monitors
    • Provide information and assists in the feedback and formal education process of other staff
    • Work closely with both internal and external customers to meet their service needs
    • Act as a subject matter expertise
    • Provide information and assist in the feedback and education to staff
    Required Qualifications:
    • 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
    Required Qualifications for Europe, Middle East & Africa only:
    • Experience in Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
    RWF24

    Posting End Date:

    *Job posting may come down early due to volume of applicants.

    We Value Diversity

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    Applicants with Disabilities

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

    Drug and Alcohol Policy

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
  • WELLS FARGO BANK

    Quality Assurance Administrator

    1 week ago

    WELLS FARGO BANK Hyderabad, India

    **About this role**: · Wells Fargo is seeking a Quality Assurance Administrator... · **In this role, you will**: · - Monitor and evaluate the quality of inbound or outbound customer calls · - Document quality issues and performance measures for management review · - Oversee a gro ...

  • Wells Fargo

    Quality Assurance Administrator

    1 week ago

    Wells Fargo Hyderabad, Telangana, India

    **About this role**: · Wells Fargo is seeking a Quality Assurance Administrator · **In this role, you will**: · - Monitor and evaluate the quality of inbound or outbound customer calls · - Document quality issues and performance measures for management review · - Oversee a group ...

  • WELLS FARGO BANK

    Quality Assurance Administrator

    3 days ago

    WELLS FARGO BANK Hyderabad, India

    **About this role**: · Wells Fargo is seeking a Quality Assurance Administrator... · **In this role, you will**: · - Monitor and evaluate the quality of inbound or outbound customer calls · - Document quality issues and performance measures for management review · - Oversee a gro ...

  • WELLS FARGO BANK

    Quality Assurance Administrator

    1 week ago

    WELLS FARGO BANK Hyderabad, India

    **About this role**: · Wells Fargo is seeking a Quality Assurance Administrator who will be part of Consumer and Small Business Banking Operations (CSBBO) Quality Management (QM) team to monitor and evaluate the transactions processed by analysts based on the appropriate regulati ...

  • Wells Fargo

    Quality Assurance Administrator

    1 week ago

    Wells Fargo Hyderabad, Telangana, India

    **About this role**: · Wells Fargo is seeking a Quality Assurance Administrator for Data Analytics Quality Control Team. · **In this role, you will**: · - Monitor and evaluate the quality of inbound or outbound customer calls · - Document quality issues and performance measures f ...

  • Wells Fargo

    Quality Assurance Administrator

    1 week ago

    Wells Fargo Hyderabad, Telangana, India

    **About this role**: · Wells Fargo is seeking a Quality Assurance Administrator. · **In this role, you will**: · - Monitor and evaluate the quality of inbound or outbound customer calls · - Document quality issues and performance measures for management review · - Oversee a group ...

  • WELLS FARGO BANK

    Quality Assurance Administrator

    5 days ago

    WELLS FARGO BANK Hyderabad, India

    **About this role**: · Wells Fargo is seeking a Quality Assurance Administrator who will be part of Consumer and Small Business Banking Operations (CSBBO) Operations Business Excellence and Support (OBX), Quality Management (QM) team to monitor and evaluate the calls processed by ...

  • Wells Fargo

    Quality Assurance Administrator

    4 days ago

    Wells Fargo Hyderabad, Telangana, India

    **About this role**: · Wells Fargo is seeking a... · **In this role, you will**: · - Monitor and evaluate the quality of inbound or outbound customer calls · - Document quality issues and performance measures for management review · - Oversee a group of service monitors · - Provi ...

  • Wells Fargo

    Associate Quality Assurance Administrator

    2 days ago

    Wells Fargo Hyderabad, India

    **About this role**: · Wells Fargo is seeking an Associate Quality Assurance Administrator... · **In this role, you will**: · - Provide quality control support. · - Perform quality reviews and ensure control procedures are followed. · - Identify, research, resolve and report all ...

  • Wells Fargo

    Associate Quality Assurance Administrator

    4 days ago

    Wells Fargo Hyderabad, Telangana, India

    **About this role**: · Wells Fargo is seeking an Associate Quality Assurance Administrator... · **In this role, you will**: · - Provide quality control support. · - Perform quality reviews and ensure control procedures are followed. · - Identify, research, resolve and report all ...

  • WELLS FARGO BANK

    Associate Quality Assurance Administrator

    1 week ago

    WELLS FARGO BANK Hyderabad, India

    Associate Quality Assurance Administrator · About Wells Fargo: · Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of ...

  • Wells Fargo

    Quality Assurance Administrator-loan Iq

    1 week ago

    Wells Fargo Hyderabad, India

    **About this role**: · Wells Fargo is seeking a Quality Assurance Administrator... · **In this role, you will**: · - Monitor and evaluate the quality of inbound or outbound customer calls · - Document quality issues and performance measures for management review · - Oversee a gro ...

  • WELLS FARGO BANK

    Quality Assurance Administrator

    9 hours ago

    WELLS FARGO BANK Hyderabad, India Full time

    About this role: · Wells Fargo is seeking a Quality Assurance Administrator. · In this role, you will:Monitor and evaluate the quality of inbound or outbound customer calls · Document quality issues and performance measures for management review · Oversee a group of service monit ...

  • WELLS FARGO BANK

    Quality Assurance Administrator

    1 week ago

    WELLS FARGO BANK Hyderabad, India Full time

    About this role: · Wells Fargo is seeking a Quality Assurance Administrator. · In this role, you will:Monitor and evaluate the quality of inbound or outbound customer calls · Document quality issues and performance measures for management review · Oversee a group of service monit ...

  • WELLS FARGO BANK

    Quality Assurance Administrator

    1 week ago

    WELLS FARGO BANK Hyderabad, India Full time

    About this role: · Wells Fargo is seeking a Quality Assurance Administrator. · In this role, you will:Monitor and evaluate the quality of inbound or outbound customer calls · Document quality issues and performance measures for management review · Oversee a group of service monit ...

  • WELLS FARGO BANK

    Senior Quality Assurance Administrator

    9 hours ago

    WELLS FARGO BANK Hyderabad, India Full time

    About this role: · Wells Fargo is seeking a Senior Quality Assurance Administrator. · In this role, you will:Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution. · Escalat ...

  • WELLS FARGO BANK

    Senior Quality Assurance Administrator

    9 hours ago

    WELLS FARGO BANK Hyderabad, India Full time

    About this role: · Wells Fargo is seeking a Senior Quality Assurance Administrator. · In this role, you will:Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution · Escalate ...

  • WELLS FARGO BANK

    Lead Quality Assurance Administrator

    5 hours ago

    WELLS FARGO BANK Hyderabad, India Full time

    About Wells Fargo · Wells Fargo & Company is one of the world's largest banks and employs more than 270,000 people worldwide. Our international business activities truly span the globe, with our coast-to-coast U.S. presence, overseas offices in strategic locations and technology ...

  • WELLS FARGO BANK

    Senior Quality Assurance Administrator

    1 week ago

    WELLS FARGO BANK Hyderabad, India Full time

    About this role: · Wells Fargo is seeking a Senior Quality Assurance Administrator. · In this role, you will:Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution · Escalate ...

  • Caliber Connect HR Services

    QA(Life Insurance or Annuities Domain)

    1 week ago

    Caliber Connect HR Services Hyderabad, India

    **Mandatory Skill**: · Functional Testing (80%) & Automation Testing(20%) with **Insurance/Annuities domain experience.** · - Functional Testing (80%) & Automation Testing(20%) with Insurance/Annuities domain experience is Mandatory Annuities **Product knowledge** (Insurance/annu ...