Delivery Manager - Nagpur, India - iimjobs

Description

• Good SCM domain knowledge and proficient in Order Entry process
• Fair knowledge in Master data management operations
• Creation/Modification of Customer will be an added advantage
• Ability to interact with clients & internal teams effectively & ensure smooth operations
• Should have Overall experience of 1012 Years & minimum 4 to 5 years of Team handling
• Experience of atleast 3540 Members (Direct/ Indirect reporting)
• Good at negotiation skills & possess excellent people & client management experience
• Should be good at decision making & have experience in dealing with complex situations & identify solutions to mitigate the challenges
• Should have excellent reporting & presentation skills
• Should have driven Process improvement projects & involved in initiatives to improve process efficiency
• Green belt certification on any improvement project during the tenure will be an added advantage
• Excellent communication & client handling skills
• Good at people management & possess good interpersonal skills
• Flexible to extend & support as per business requirement
• Should be able to coordinate effectively with team members & Leads and deliver operation requirements as agreed with client
• Understand the business needs to each request and ensure the activity is completed within the defined SLA/KPI
• Understand business priorities and manage service ticket backlog efficiently and consistently delivery according to SLA
• Sharing required reports / updates to Internal/External stakeholders
• Strong written communication through emails for the query resolution process
• Wellorganized and responsible with problemsolving skills
• Quick responder with the flexibility to work in extended shifts to support business requirements
• Willingness to work in any shift
• A team player with a high level of dedication
• Proficient in English (Written/Oral)
• Excellent computer skills (Outlook/MS Word/ Excel, PPT)
• Need to work from Bangalore location