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- Follow-up: Follow up with customers to ensure their inquiries or issues have been addressed satisfactorily and maintain ongoing communication to build rapport and foster customer loyalty
Customer Service Executive Fresher Job - Delhi, India - Voxelstudio One Private Limited
Description
About the job:
Key responsibilities:Handle inquiries:
Respond promptly and professionally to customer inquiries received via phone calls, emails, and messages, providing accurate information about products, services, pricing, and order status
Provide assistance:
Assist customers with placing orders, processing payments, and resolving issues or concerns they may have, ensuring a positive customer experience at every interaction
Troubleshoot problems:
Listen actively to customer concerns, troubleshoot technical issues, and provide appropriate solutions or escalate complex issues to the relevant departments for resolution
Document interactions:
Maintain detailed records of customer interactions, inquiries, and resolutions in the company's CRM system or customer database, ensuring accurate and up-to-date information
Coordinate with teams:
Collaborate with cross-functional teams, including sales, production, and logistics, to address customer needs, resolve issues, and ensure seamless communication and resolution
Provide feedback:
Collect customer feedback, suggestions, and complaints and communicate them to the relevant departments for process improvement and product development
Stay informed:
Stay updated on product knowledge, company policies, and industry trends to provide accurate and timely information to customers and contribute to continuous improvement initiatives