- Demonstrates product expertise in most Genesys Cloud products
- Provides top quality service engagements for customers, serving as the technical lead , advisor and/or engineer
- Assesses complex project situations to make appropriate recommendations to both Genesys and the customer
- Initiates and suggests process improvements to Project Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions
- Works in close concert with Project Manager in successfully delivering projects
- Delivers technical implementation activities from Business requirements to support transition
- Execution of project plan tasks associated with engagements
- Test plan validation
- Regular communication of project status
- Provides onsite/remote support for customer escalations as needed
- Identifies project-related problem areas and solves the issues in a proactive manner
- Assists the Support group in performing service call/maintenance activities as required
- Provide technical training to internal or external resources as needed
- Maintains friendly and professional attitude in stressful situations
- Bachelor's degree in a Telecommunication/Computer Engineering, Computer Science, Computer Technology, related technical discipline, or equivalent professional technical experience
- 3+ years of experience with the Genesys Cloud Platform - MUST HAVE
- Knowledge on Amazon Web Services (AWS)
- Development experience build apps and integration leveraging APIs, JSON, and JavaScript
- 10+ years of related experience
- Experience with applications leveraging APIs, JSON, and/or JavaScript
- Excellent communication skills
- Experience working in a Global Team setting remotely
- Familiar with working in a matrixed organization
Genesys Cloud Technical Lead - Bengaluru, India - Siemens Healthcare Private Limited
Description
Genesys Cloud Technical Lead – Customer Services Do you want to contribute to the future of healthcare? SiemensHealthineers value those who dedicate their energy and passion to this cause,our company's name is dedicated to our employees. It's their pioneering spirit,blended with our long history of engineering in the ever-evolving healthcareindustry that truly makes us unique as an employer.
We offer you a flexible and dynamic environment and the space tostretch beyond your comfort zone in order to grow both personally andprofessionally. Sound interesting?
Joinour team now at Siemens Healthineers as Genesys Cloud Technical Lead –Customer Services
Responsibilities
As an Genesys Cloud Technical Lead – Customer Services, on thishigh visibility position you will be responsible for being the Subject MatterExpert for Genesys Cloud.The position is integral to the on-going technical solution deployment andtechnical application support of Siemens Healthineerscapabilities.
This includes five key areas:
3.ReviewProfessional Service implementation standards
This position may suit you best if you are familiar with whatis below, and would like to do develop your career with Healthineers
§Strongknowledge of configuration and implementation of Genesys PureCloud.
§Goodknowledge of Genesys Reporting/Analytics solution & Workforce Management.
§Good knowledgeon Omnichannel & Digital eServices (Email, Chat, SMS)
§Contributingto the development of application design and coding standards and ensuringadherence across teams to said standards
Required skills to have for the success of this role