Information Technology Help Desk Support - Mumbai - Suitable Ai

    Suitable Ai
    Suitable Ai Mumbai

    2 days ago

    Full time ₹250,000 - ₹600,000 (INR) per year *
    Description

    Key Responsibilities

    IT Support & Troubleshooting

    • Provide remote support for end users' desktops, servers, and networking infrastructures
    • Offer helpdesk assistance for Microsoft Office 365 and Azure-related issues
    • Interact with users to resolve IT problems and support security application use

    Project & Infrastructure Management

    • Assist senior engineers with ongoing and new IT infrastructure projects
    • Manage client networks including backups, firewalls, and security systems
    • Support project planning, execution, and technical documentation

    System Monitoring & Maintenance

    • Monitor client networks and managed services systems
    • Handle software deployments, patch management, and regular system updates
    • Ensure timely reporting and status tracking for updates and changes

    User & Network Administration

    • Administer and manage users in Active Directory, Entra ID, and Azure
    • Support the setup and maintenance of firewalls, routers, and wireless networks
    • Work across Microsoft Windows and macOS environments

    Schedule & Availability

    • Flexibility to work on different schedules including weekends as needed
    • Participate in virtual meetings with a professional appearance

    Basic Qualifications

    • 8–10 years of experience in helpdesk support and technical project work
    • Strong knowledge of Microsoft Windows Desktop and Server Editions
    • Experience in managing user accounts and access controls (Active Directory, Azure/Entra)
    • Familiarity with firewalls, routers, wireless networks, and general IT security
    • Experience supporting Microsoft Office 365 Business tenants and Azure Virtualization
    • Proficiency in configuring, installing, and maintaining desktop systems
    • Strong communication skills and ability to explain technical concepts clearly
    • Fast learner with the ability to quickly adapt to new technologies
    • Experience using ConnectWise is a plus

    Certifications

    • One Microsoft certification is required (AZ-104, AZ-140, AZ-700, AZ-500, or MS-500)
    • Networking or security certifications (Security+, Network+, CCNA) are preferred
    * This salary range is an estimation made by beBee
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