Operations Executive - Mumbai, India - Humancare World Wide

Description

Job Description: Operations

Responsibilities:

· Manage the comprehensive operations of the organization both independently and collaboratively within a team environment.

· Actively participate as a core member of the Operational Team.

· Attend to all inquiries and requests received through various organizational mailing addresses promptly and efficiently, adhering to designated turnaround times (TAT).

· Ensure timely response to client and colleague requests within specified TAT periods.

· Coordinate with vendors, service providers, stakeholders, insurance/TPAs, and Airlines Companies for travel arrangements, reservations, medical clearances, and explore alternative options essential for day-to-day operations.

· Liaise with worldwide medical flight service providers to ensure smooth and timely operational performance.

· Provide extensive assistance and support to clients, including preparation and sharing of quotations.

· Manage operational activities in repatriation cases, overseeing the evacuation process, and offering comprehensive support to both the team and clients.

· Adhere to management directives and actively contribute to network building for the organization, including developing, implementing, and maintaining quality assurance protocols.

· Enhance internal capacity by optimizing existing processes and procedures to increase efficiency.

· Arrange ground ambulance services at origin and destination points as per client requirements.

· Facilitate Doctor on Call and Teleconsultation services as per insurance company and individual client preferences.

· Place GOP for insured members of insurance companies or TPAs.

· Prepare Plan of Mission and flight manifests.

· Maintain records of inbound calls, TPA & insurance cases, ambulance providers, quotation sheets, mortal service providers, hospitals, and clinics.

· Manage databases of partners, vendors, and service providers.

· Submit weekly and monthly reports.

· Handle inbound leads from the SAARC Region.

· Assist in recruiting, training, and supervising operational staff.

· Provide guidance and mentorship to team members to ensure performance objectives are met.

· Cultivate a positive and productive work environment.

· Develop and implement strategies to streamline operations, reduce costs, and enhance productivity.

· Monitor and evaluate the effectiveness of new processes, making necessary adjustments.

· Update databases, master sheets, online platforms, and coordinate with accounts and management for approvals and processing.

· Counsel clients on enquiry conversions and coordinate fulfillment for conversions.

Qualifications and Skills:

· Bachelor's degree in business management, operations management, health management, or related field (Master's degree preferred).

· Proven experience in operations management or related roles.

· Familiarity with medical terminologies and wordings is advantageous.

· Strong leadership and team management abilities.

· Excellent problem-solving and decision-making skills.

· Proficiency in data analysis and reporting software/tools.

· Knowledge of industry-specific regulations and standards.

· Exceptional communication and interpersonal skills.

· Attention to detail and focus on quality.

· Ability to thrive in a fast-paced, dynamic environment.

Mandatory Skill Sets:

· Advanced Excel proficiency.

· Strong multitasking abilities.

· Quick decision-making skills.

· Crisis management expertise.

· Client interaction capabilities.

· Experience in multi-departmental collaboration.

· Job Location: Santa Cruz West

Note: Candidates should be comfortable with rotational shifts.

Please send your resumes to the Human Resources Department at:

We appreciate your interest in joining our team at Human Care Worldwide.