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- Build strong relationships with players by engaging in conversations that go beyond purchases.
- Understand players' gameplay habits, preferences, and values to craft customized deals and experiences.
- Help players stay ahead in leagues, leaderboards, and events that matter to them.
- Identify and nurture players who are at risk of churning, using data-driven insights to inform your approach.
- Empathize with top users to resolve their issues effectively.
- 2 years of experience as a VIP Relationship Manager, preferably in the English language.
- Knowledge of best practices and CRM tools.
- Excellent verbal and written communication skills.
- Attention to detail, good observational skills, and problem-solving abilities.
- Autonomous studio setup that fosters fast decision-making and empowers you to make a significant impact.
- Competitive salary and benefits package, including company-paid health insurance.
- Free daily lunches and a fun, inspiring team environment.
- Limited growth potential and opportunities to shape the future of gaming.
Manager - Customer Success - Bengaluru - Gameberry Labs
1 week ago

Description
Job Description:
We are seeking a skilled VIP Relationship Manager to join our team at Gameberry Labs. As a key member of our gaming community, you will be responsible for building and maintaining relationships with players through engaging conversations and personalized support.
Key Responsibilities:
Requirements:
About Us:
Gameberry Labs is a thriving mobile games studio established in 2017. We have achieved remarkable success with our games 'Ludo STAR' and 'Parchisi STAR', which have captivated players worldwide with over 250M+ downloads. Our mission is to create exceptional gaming experiences that people will cherish for years to come.
Why Choose Us:
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