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  • Manager - Customer Success - Bengaluru - Gameberry Labs

    Gameberry Labs
    Gameberry Labs Bengaluru

    1 week ago

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    Description

    Job Description:

    We are seeking a skilled VIP Relationship Manager to join our team at Gameberry Labs. As a key member of our gaming community, you will be responsible for building and maintaining relationships with players through engaging conversations and personalized support.

    Key Responsibilities:

    • Build strong relationships with players by engaging in conversations that go beyond purchases.
    • Understand players' gameplay habits, preferences, and values to craft customized deals and experiences.
    • Help players stay ahead in leagues, leaderboards, and events that matter to them.
    • Identify and nurture players who are at risk of churning, using data-driven insights to inform your approach.
    • Empathize with top users to resolve their issues effectively.

    Requirements:

    • 2 years of experience as a VIP Relationship Manager, preferably in the English language.
    • Knowledge of best practices and CRM tools.
    • Excellent verbal and written communication skills.
    • Attention to detail, good observational skills, and problem-solving abilities.

    About Us:

    Gameberry Labs is a thriving mobile games studio established in 2017. We have achieved remarkable success with our games 'Ludo STAR' and 'Parchisi STAR', which have captivated players worldwide with over 250M+ downloads. Our mission is to create exceptional gaming experiences that people will cherish for years to come.

    Why Choose Us:

    • Autonomous studio setup that fosters fast decision-making and empowers you to make a significant impact.
    • Competitive salary and benefits package, including company-paid health insurance.
    • Free daily lunches and a fun, inspiring team environment.
    • Limited growth potential and opportunities to shape the future of gaming.

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