Support /Inbound International /BPO Contact Centre / Chandigarh & Mohali Location - Chandigarh, Mohali - confidential

    confidential
    confidential Chandigarh, Mohali

    5 days ago

    Full time Customer Service / Support
    Description
    If you are interested in moving To Technical Support Process  or are already working in it  but looking for job change , please get in touch and we will be very happy to assist you. Call Sourabh @

    Graduates or BE/ B-Tech with basic Technical Trouble Shooting Skills can apply for International Process KEY RESPONSIBILITIES AND ACCOUNTABILITIES
    • Provide online/offline support for Global Customers.
    • Resolve known customer issues through the use of a knowledgebase, direct use of
    • tools, product user guides, and other reference materials.
    • Be responsible to deliver a high quality, customer-driven, support service resolving
    • customer enquiries at the first point of call wherever possible.
    • Assist customer in resolving any open requests for support, assistance, information on
    • Finances & transactions, etc.
    • Demonstrate ownership and willingness to resolve issues in a timely manner.
    • Demonstrates confidence and willingness to resolve customer requests or queries.
    • Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support
    • engagement for voice.
    • Deliver First Call Resolution by handling customer requests and resolving customer issues
    • as often as possible during the first contact.
    • Ability to assess customer sentiment at all stages during the communication, to take
    • the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
    • Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
    • Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
    • Completes all training and development activities in timely manner
    • Understanding of escalation handling procedures.

    Note :- We don't any kind of Fee or Registration Fee or any other charges for our services

    Best Regards,
    Sourabh Bakshi
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