Collection Officer - Araria, India - orena services

Description

Overview:

TheCollection Officer plays a vital role in our organization bymanaging overdue accounts to ensure that outstanding debts arepaid. They are responsible for implementing effective strategies torecover outstanding payments from customers and maintainingaccurate records of all collectionsactivities.

KeyResponsibilities:

• Contactingcustomers to secure payment on overdueaccounts
• Negotiating payment plans andsettlements with customers
• Recording accurateand detailed information about collectionactivities
• Researching and analyzing delinquentaccounts
• Issuing demand letters and finalnotices to delinquent customers
• Handlinginquiries from customers regarding theiraccounts
• Collaborating with legal team forlitigation activities when necessary
• Adheringto all regulatory and compliancerequirements
• Meeting collection targets andKPIs
• Providing regular updates and reports oncollection activities
• Utilizing collectionsoftware and tools effectively
• Identifying andescalating accounts requiring furtheraction
• Resolving customer disputes andissues
• Communicating with internal teamsregarding customer accounts

RequiredQualifications:

• Bachelors degree inFinance Business Administration or relatedfield
• Proven experience in collections creditcontrol or similar roles
• Strong knowledge ofdebt collection regulations andpractices
• Excellent negotiation andcommunication skills
• Ability to handlesensitive and confidential informationprofessionally
• Proficiency in using collectionsoftware and Microsoft Office suite
• Attentionto detail and accuracy in recording collectionactivities
• Ability to work well under pressureand meet deadlines
• Strong problemsolving anddecisionmaking abilities
• Customerserviceoriented mindset with a focus on customerretention
• Excellent organizational and timemanagement skills
• Adaptability to changingpriorities and business needs
• Persistence anddetermination to achieve collectiontargets
• Knowledge of legal processes related todebt recovery is a plus
• Professionalcertification in credit management or collections isadvantageous

communication,negotiation,organization,customerservice,adaptability,persistence