Senior Property Manager - Hyderabad, India - CAERE

Description

Strategy planning: - 50%

1) Communicaon: an effecve communicaon channel to be established with the Resident

Associaon team, Residents of the condominium and the workforce deployed by Caere.

2) Residents sasfacon: Residents sasfacon is the utmost priority and taking feedback

regularly and analyse the same will help improving the sasfacon among the Residents.

Also, breakdowns to be analysed carefully and necessary acon plans to be carried out to

lower the breakdowns. The PM must achieve 4+ scores in the surveys out of 5.

3) Employee planning & welfare: Plan for recruitment with the help of HO HR department.

Evaluate employees, conduct trainings (inhouse and external) in coordinaon with the

L&D department of Caere. Manage employee grievances, conduct R&R.

4) Managing cost: the PM shall be responsible for the cost management of the

condominium. He should chalk out an annual budget which need to monitor, and reports

need to send on periodic basis to the Associaon and Vercal Head. Ensure CAM, EB and

water bills are sent on me and ensure collecon from the Residents.

5) Repairs & maintenance: Implement a proacve maintenance program to for equipment

and services and should and should prevent costly repairs. Develop relaonships with

reliable vendors for quick support irrespecve of day, night and holidays for mely repairs

and breakdowns.

6) Implement rules, regulaons, policies, SOPs: This becomes one of the primary jobs of the

PM. The Associaon rules, regulaons, policies to be implemented and monitored. There

shall be a balance between Residents sasfacon and the rules, regulaons, and policies.

Reviews are conducted regularly and revisit the documents if necessary.

7) Managing all services: Ensure all equipment, services are managed and maintained

properly. All facilies shall be always available to the Residents. Their safety to be the top

priority. Implement SOPs and process and monitor the same.

8) Managing disputes: Another top priority is to manage and resolve disputes. Even though

the Residents to the Residents, tower to tower shall be managed by the Associaon, the

involvement of the PM is also very crucial. The PM should approach any problem with

utmost care and seek help as and when required.

9) Technology integraon: The PM should be a technology savvy person who can help

implemenng the FM soware, collecng the data, analysing the data, making/changes

in schedules and checklist and tracking etc. PM should ensure all acvies are

incorporated into the soware to get a beter visibility on the work happening on the

ground.

10) Community engagement: The PM should connect with all Residents irrespecve whether

the Resident is a tenant or an owner. Use every opportunity to connect with them.

11) Emergency preparedness plan: Develop an emergency preparedness & response plan for

handling natural disasters, fire, or other crises. Educate the complete work force and

residents about emergency procedures and provide access to necessary resources such as

evacuaon routes and emergency contacts. It is important to develop the team members

to address the issues. While flood or heavy rains are predicted, plan for addressing the

same with addional manpower especially in the nights.

12) Legal & safety compliances: The PM should focus on all legal and safety compliances of

the Residents and staffs. A proacve approach is required for addressing the issues

including planning correcve and prevenve plans.

13) Learning and development: Evaluate workforce on regular basis, coordinate with Caere L

& D department for trainings and professional development and improvement.

14) Connuous improvement in services: PM should be updated with latest trends in the

industry and ensure improvement of all services under the PM. This includes

implemenng best pracces for services and environmental safety etc.

Tasks: - 50%

1) Manage around 120 plus staffs including resolving their grievances.

2) Take walk around the premises daily/daily inspecon of the site.

3) Implement and monitor the policies and processes.

4) Do briefing before the shi and debriefing aer the shi.

5) Check the checklist.

6) Coordinate for events, fesvals etc., Manage large events and gathering.

7) Give approvals for various acvies.

8) Ensure the bills are raised on me.

9) Issue work permits, RFID, access cards, approve move in move out, material receipts

etc.

10) Check atendance, approves and send to Caere HO for processing salaries and Client

invoices.

11) Submit Caere invoice to the Associaon and ensure payment collecon on me.

12) Atend review meengs with Associaon, vendors etc.

13) Get quotaons for various acvies, prepare comparisons, and submit to the

Associaon for their approvals. Release PO and advances as and when required.

14) Check schedules for various acvies, ensure the work is completed on me.

15) Arrange, coordinate, and complete all repairs and maintenance.

16) Manage stock, storeroom, arrange for supplies, plan inventory.

17) See dashboard and plan for correcve and prevenve acons.

18) Hire and supervise the contractors and vendors.

19) Conduct trainings with the help of L&D department.

20) Coordinate with HO procurement and finance departments for various acvies.

21) Coordinate with Volunteers for the inspecon of the site to ensure standards are met.

22) Recruit staffs and train them.

23) Time bound resoluons for the grievances of the Residents.

Qualificaon

A degree or diploma in hotel management or tourism or professional degree in Engineering

Or a degree in any field with at least 10 years of experience in Hotel, Club, residenal

condominiums managing so services.