No more applications are being accepted for this job
- High school diploma or equivalent
- 1 to 3 years of experience in a similar role within the hotel industry
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Good organizational and multitasking abilities
- Proficiency in handling cash transactions
- Familiarity with hotel management software is a plus
- Fluency in English and local language is required, additional language proficiency is a plus
- Ability to work in a fast-paced environment and handle stressful situations with ease
- Flexible schedule, including the ability to work evenings, weekends, and holidays
- Greet guests upon arrival and provide them with the necessary information about the hotel and its amenities
- Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience
- Handle guest inquiries and complaints in a professional and timely manner, resolving issues to ensure guest satisfaction
- Coordinate with other departments to fulfill guest requests and ensure a seamless stay
- Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked
- Handle cash transactions and maintain accurate records of all financial transactions
- Promote and upsell hotel services and amenities to guests
- Assist in handling reservations and managing room bookings
- Provide recommendations for local attractions, restaurants, and activities to enhance the guest experience
- Follow all hotel policies and procedures to ensure a safe and secure environment for guests
Guest service associate - Hyderabad, India - Gamut HR Solutions
Description
Company Overview
Gamut HR Solutions is a leading recruitment agency that specializes in helping individuals find the right job. With a team of seasoned professionals, we provide expert guidance and support to job seekers. Our mission is to connect talented individuals with top-notch companies and create mutually beneficial relationships.
Job Overview
Gamut HR Solutions is hiring a Guest Service Associate in the Hotel Industry. This is a full-time position based in Hyderabad, Telangana, India. The ideal candidate should have 1 to 3 years of experience in a similar role.
Qualifications and Skills
Roles and Responsibilities