- Technically Plan a Work order (clearly specified, enriched with relevant information, map a work type / task list or manual planning: Define and search out all required materials, tools, services, and resources) Customer specifics considered in technical planning
- Task list improvement opportunities identified and aligned with Technical Support, who triggers Task List creation & updates)
- Perform an entitlement check via system support and identify T&M opportunities and check the status with Contract Manager for Planning
- Identify CIM opportunities and link work order (if applicable)
- Reassign a work order to Technical Support Engineers if advanced planning is required OR to Upstream if commercial clarification is required
- Confirm readiness for works to be executed (system), Tools, parts & services are planned and monitored on time before crew mobilization
- Service schedule is aligned with the obligations in service contracts
- Prepare, level out & assign works for the territory & tasks of responsibility, to deliver best match for needs and potential. (i.e., weather conditions & skills)
- KPIs and PPIs related to Planning & Scheduling are balanced and under control
- Confirm readiness for works to be executed (system). Prepare -week planning (long-term planning) / short term planning (3-week detail plan)
- Bundle and optimize work order composition
- Perform the availability check (material, tools and competences) * (create purchase requests)
- Assign service appointment to service crew by managing service crew composition on short term
- The Candidate is shall be willing to work in shifts (x7 Rosters)
- Bachelor's or Master's Degree in Engineering
- Planning experience in any Manufacturing Industry is desired
- Having SAP experience would be an added advantage
- Good understanding Service AOM
- Ready to read into technical documentations and drawings
- Affinity to work according to processes and navigate in technical (commercial) related systems.
- Self-organization / good time management and stress resistant
- Technical communications skills
- Knowledge in SAP and Salesforce
Service Operations Planner - Chennai, India - Vestas
Description
Professional | Full-Time |
Vestas is the world leader in wind technology and a Defining force in the development of the wind power industry. Vestas' core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and Join us at Vestas
Service APAC > Service Asia > Service operations Support
Customer Service Department handles Post sales Service Operations to meet the contractual obligations with customers.
Responsibilities
Qualifications
Competencies
What We Offer
We offer an exciting job with excellent opportunities for professional and personal development in an inspiring environment at the world's leading producer of wind turbines. We highly value initiative, responsibility and the right balance between creativity and quality in all solutions.
You will become part of a highly professional environment with a strong business commitment.
Our working environment is informal and you will get a unique opportunity to influence your own position in a rapidly developing environment.
Additional Information