Team Lead - india, India - 2coms

2coms india, India

6 days ago

Description

Job Description
Opening for Team Lead (Loan Servicing) Leading MNC- Chennai-Immediate Joiner
Exp- 4+ Years (Team Handling Exp)
Location-Chennai
CTC-8.50 L
Shift- US Shift
Notice- Immediate Jopiner Only
Job Description-
US Mortgage in Active Servicing Strong knowledge in Taxes
Essential Skills-

Expert in US Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review)
Having work experience in active or default servicing processes
Team mentoring & coaching individual associates who may fall below desired performance
Ability to build & motivate teams
Ability to manage Client escalations and maintain good client relationships
Sound knowledge in US mortgage guidelines and documents
Should be able to interact with the clients and understand their requirements, articulate the same to the team and ensure that every requirements are met.
Should be able to manage all required artifacts of the process that is being handled starting from process mapping to agent stack ranking which needs to be periodically updated
Knowledge on EA and Tax related calculations
Overall knowledge about end to end of Tax Payments and Delinquent Tax follow ups
Ability to sort out customer queries related to Tax
Should be able to handle inbox related to taxes and direct queries from the borrowers and internal team
Should have a fair idea on Tax related documents

Requirements
Total 5+ years of Exp with Min 2 years of experience in managing teams in US Mortgage Servicing operations
Requirements
US Mortgage in Active Servicing Strong knowledge in Taxes Essential Skills- Expert in US Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review) Having work experience in active or default servicing processes Team mentoring & coaching individual associates who may fall below desired performance Ability to build & motivate teams Ability to manage Client escalations and maintain good client relationships Sound knowledge in US mortgage guidelines and documents Should be able to interact with the clients and understand their requirements, articulate the same to the team and ensure that every requirements are met. Should be able to manage all required artifacts of the process that is being handled starting from process mapping to agent stack ranking which needs to be periodically updated Knowledge on EA and Tax related calculations Overall knowledge about end to end of Tax Payments and Delinquent Tax follow ups Ability to sort out customer queries related to Tax Should be able to handle inbox related to taxes and direct queries from the borrowers and internal team Should have a fair idea on Tax related documents Requirements Total 5+ years of Exp with Min 2 years of experience in managing teams in US Mortgage Servicing operations

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