upg - ac - Sany, India - Karyarth

    Karyarth
    Karyarth Sany, India

    2 weeks ago

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    Description
    Job Description RoleSummary We are looking for anadmission Counsellor who are extremely customer centric and areexcited by the challenges of a new emergingbusiness environment. As an AdmissionCounsellor you will be responsible fordeveloping new leads communicating with customersunderstanding their needs and ensuring asmooth sales process. You must be comfortablemaking dozens of calls per day working withchannel partners generating interestqualifying prospects and closing sales.Roles andResponsibilities
    • Responsible to manage & convert leads for versatile upGradprograms which are in collaboration with renowned Universities/Institutes such as IIITB NIMMS IMT Ghaziabad Deakin Business SchoolIITM Liverpool Business Scholl MICA.
    • Providing in depth information to prospective learners thisincludes counselling through phone email chat and social media.
    • Identifying references through the existingcustomer base to increase the sales pipeline.
    • Details pertaining to lead discussions & conversion shouldbe updated real time on CRM (Salesforce) software.
    • Responsible for Adherence of the inside salesprocess tools and data management.
    • Meet andoverachieve the given weekly monthly and quarterly target in termsof revenue as well as number of enrolments.
    • Handle Objections and Price Negotiations in order to generate SalesRevenue.
    • Maintain Effective communication tillthe time learner is onboarded.
    SkillsRequired
    • Excellentwritten and spoken communication skills (English proficiency).
    • Strong sales bent of mind in order tounderstand and effectively communicate what upGrad is offering toits prospective students and close applications.
    • Approachable and vibrant personality.
    • Ability to approach any situation withpatience and very strong empathy.
    • Passion todeliver the highest levels of customer service at all times.
    • Must be a team player with the ability towork independently prioritize tasks and meet targets/deadlines.
    • Basic proficiency in MS Office Suite (OutlookWord Excel) is preferable.
    ScreeningPoints
    • Industrytarget BPO/KPO
    • Should be a Graduate/PG
    • Must have Minimum 1 Year of relevantexperience
    • If candidate stays out of Delhicandidate should be open for relocation.
    • Excellent Communications.

    salesforce,outlook,upgrad,word,excel,tools,crm,artificialintelligence,data science,machine learning,data management,msoffice suite,inside salesprocess,communication