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- Effective communication skills
- Experience in technical support and customer service
- Experienced in working in International customer handling
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Adaptability and willingness to learn
- Provide technical support to customers for SaaS product implementation and product related queries
- Troubleshoot and resolve customer inquiries via phone, email, and chat
- Collaborate with the product development team to escalate and resolve complex issues
- Document and track customer issues and resolutions
- Conduct product training sessions for customers
- Participate in product testing and feedback sessions
- Should be flexible to work in Night Shifts ( rotational)
Product Support Enginner - Coimbatore, India - Cartrabbit
Description
Company Overview
Cartrabbit is redefining E-Commerce with simplified solutions, offering flexibility to build online businesses. Headquarters in Coimbatore, Tamil Nadu, India.
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Job Overview
Junior Product Support Engineer role with 1-3 years of experience in Coimbatore, Tamil Nadu, India. Full-Time/Hybrid employment. Salary Range: Competitive. Cartrabbit: Redefining E-Commerce with simplified solutions employees in IT Services and Consulting sector.
Qualifications and Skills
Roles and Responsibilities
Job Specification: