Client Servicing Manager and BD - Bengaluru, India - Pink Lemonade Communications

Description

Job Description for Client Servicing Manager

• Serve as the lead point of contact for all customer account management matters along with the Senior account manager where needed.
• Build and maintain strong, long-lasting client relationships.
• Develop trusted advisor relationships with clients and stakeholders.
• Ensure the timely and successful delivery of work and solutions according to customer needs and objectives.
• Value selling
• Clearly communicate the progress of weekly, monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics
• Prepare reports on account status
• Collaborate with all internal teams ensure smooth delivery , quality output and to identify and grow opportunities on key accounts
• Assist with challenging client requests or issue escalations as needed
• Attend and co-ordinate all calls and meetings for the internal team with the clients
• Coordinate invoicing with finance. This includes ensuring all Proforma Invoices and Invoices and done properly
• Ensure all contracts are made for clients and checked thoroughly
• Follow up on payments and ensure escalate delays in the same on time
• Attending all internal review meetings and present the teams numbers and projections
• Submitting regular updates
• Attending all trainings organized
• Experience 2-3 years
• Agency experience is a MUST
• Immediate Joiners Preferred