Head HR - Delhi, India - Daryaganj Hospitality Pvt. Ltd.

Description

Job Title: HR Head

Reports To: Chief Executive Officer (CEO) / Chief Operating Officer (COO)

Job Summary

The HR Head will oversee the Human Resources, Training, and Admin departments for our F&B operations, ensuring the implementation of effective strategies that align with the company's mission and growth objectives. This role will manage all aspects of HR, including talent acquisition, employee engagement, performance management, payroll & compliance, training & development, HR operations, and administration.

The HR Head will play a critical role in fostering a positive workplace culture, enhancing employee satisfaction, and ensuring compliance with industry-specific regulations and labor laws.

Key Responsibilities

Strategic Leadership:

• Develop and implement HR, training, and administrative strategies aligned with the overall business strategy of the F&B organization.
• Partner with senior leadership to drive a culture of excellence, continuous improvement, and operational efficiency.
• Lead the HR function to support operational and strategic goals, focusing on the unique needs of the F&B industry, such as staffing for peak times, managing turnover, and maintaining service quality.

Talent Acquisition & Management:

• Oversee the recruitment and selection process to ensure the hiring of qualified talent across all levels, from kitchen staff and servers to management roles.
• Develop relationships with culinary schools, hospitality institutes, and recruitment agencies to source top talent.
• Implement effective onboarding processes to integrate new employees into the company culture quickly and efficiently.
• Monitor and evaluate the effectiveness of recruitment strategies, adjusting as necessary to meet the business's changing needs.

Employee Engagement & Retention:

• Design and implement employee engagement initiatives to maintain high levels of morale and reduce turnover, which is common in the F&B industry.
• Conduct regular feedback sessions, surveys, and exit interviews to gather insights and address any issues proactively.
• Foster an inclusive and diverse work environment that values open communication, employee feedback, and recognition programs.
• Develop strategies to improve employee satisfaction, loyalty, and retention.

Performance Management:

• Implement a performance management system tailored to the F&B industry, focusing on customer service, operational efficiency, and team collaboration.
• Ensure regular performance reviews are conducted, providing feedback and coaching to employees.
• Develop and oversee performance improvement plans (PIPs) for underperforming staff to enhance productivity and service quality.
• Collaborate with department managers to identify high-potential employees and create development plans for career growth.

Training & Development:

• Oversee the development and implementation of training programs that cater to the needs of the F&B industry, including customer service, food safety, and operational standards.
• Identify training needs and develop comprehensive training programs for employees at all levels, from entry-level to management.
• Coordinate with external trainers and consultants for specialized training programs, such as culinary skills and safety protocols.
• Evaluate the effectiveness of training initiatives and make necessary adjustments to meet evolving business needs.

Administration Management:

• Oversee the Admin department to ensure efficient facility management, including maintenance, security, and workplace safety.
• Manage administrative services, such as office supplies, equipment, and vendor management.
• Ensure compliance with health, safety, and environmental regulations across all facilities.
• Implement cost-effective measures to optimize administrative operations and reduce expenses.

Compensation & Benefits:

• Oversee the development and administration of competitive compensation and benefits packages tailored to the F&B industry.
• Conduct regular market research to ensure compensation packages remain competitive and aligned with industry standards.
• Manage the compensation budget, ensuring cost-effective and equitable distribution of resources.
• Collaborate with finance to develop incentive programs that align with business objectives and motivate employees.

Payroll & Compliance:

• Ensure accurate and timely payroll processing, including managing hourly and salaried employees.
• Oversee compliance with labor laws, health & safety regulations, and industry-specific requirements.
• Coordinate with the Procloz team for payroll inputs, including tracking hours, overtime, and tips.
• Handle statutory notices, labor law notices, and other compliance-related matters to minimize legal risks.

HR Operations & Policy Management:

• Develop and implement HR policies and procedures specific to the F&B industry, including hygiene, safety, and customer service standards.
• Ensure HR operations are efficient, transparent, and support business needs.
• Manage HR metrics and analytics to track performance, turnover, and other key HR indicators.
• Lead the transition from the current payroll system (KEKA) to a new system, ensuring minimal disruption to payroll processing.

Legal & Ethical Compliance:

• Ensure compliance with all legal and regulatory requirements related to employment, food safety, and health standards.
• Address employee grievances, disciplinary actions, and workplace conflicts in a fair and consistent manner.
• Lead investigations into employee-related issues, such as harassment or discrimination, and take appropriate corrective actions.

Leadership & Team Development:

• Build and lead a high-performing HR, Training, and Admin team, providing mentorship, training, and career development opportunities.
• Encourage a culture of teamwork, accountability, and continuous improvement within the HR, Training, and Admin departments.
• Set clear objectives and performance expectations for team members and provide regular feedback.

Qualifications

- Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).

- Minimum of 10-15 years of HR experience, with at least 5 years in a leadership role, preferably in the F&B, hospitality

- Proven experience in managing HR, Training, and Admin functions.

- Strong understanding of labor laws, HR best practices, and industry-specific regulations.

- Excellent leadership, communication, and interpersonal skills.

- Ability to think strategically and execute effectively.

- Proficiency in HR software and systems, including experience with payroll management.

Location: Zamrudpur Community Centre, Kailash Colony, South Delhi