WALKIN - Hiring for Quality Analyst - BPO & International Voice Process Background - 16th, 17th & 18 - Chennai, India - HCLTech

    HCLTech
    HCLTech Chennai, India

    1 week ago

    HCLTech background
    Description
    Mega Walkin drive for QUALITY ANALYST (BPO \ International Voice Process Background) - 16th, 17th & 18th Apr 2024.


    NOTE:

    *QUALITY ANALYST - BPO \ INTERNATIONAL VOICE PROCESS BACKGROUND MUST*Interview Venue :

    HCL Tech Gate 1, Tower 3 Ground floor Cafe 1,Elcot Sez, Sholinganallur, Chennai –

    Interview Timing:

    10.30am to 4pm

    Shift

    :

    US Shift


    EXP
    :

    • 7 YrsWork Location
    :

    Chennai, Navalur / AmbatturCab Facility

    • Yes
    ROLES &


    RESPONSIBILITY:

    Doing Transaction Monitoring and providing insights for business leading lagging areas.

    Accountable for planning, monitoring, auditing, delivery of quality assurance information, communication and reporting regarding individuals or group allocated, in different sub-processes/process results.

    Assist in developing, creating, and implementing quality processes and procedures, and making recommendations for process enhancements.
    Conduct the quality assurance and reporting processes to ensure assessment of correct accuracy levels of employee and process performance.

    Understand Sample Size calculation and distribution approach and executeParticipation in all the Calibration Sessions (internal / External)Identify the training needs of the associates or improvement opportunities basis gaps identified.

    Provide timely and detailed feedback and coaching on opportunity areas arising out of the audits doneTo provide data to operations for quality related PIP (Process Improvement Plan) progressionParticipate in Operations/business Team Huddles and relevant client interactions (as applicable).

    Lead Quality related topics in such huddles.
    To conduct weekly performance update (WPU) covering the latest process updates.
    Perform other duties as assigned - perform Transaction processing/handle calls (Production tasks) for allocated period or on need basis.

    Candidate should bring 2 copies of updated resume.

    Contact Person :

    HR - Sivashankari

    Thanks & RegardsSivashankari MExecutive