Product Support Specialist - Delhi Division - Multiplier

Multiplier Delhi Division

7 hours ago

Description

Job Title: Senior Product Support Specialist

We are seeking a highly experienced and customer-oriented professional to join our growing Customer Success team.

This role involves serving as a subject matter expert, providing advanced technical support and guidance to customers.

Key Responsibilities:

Provide Advanced Technical Support: Diagnose and resolve complex customer issues related to product functionality, usage, and integration.
Mentor Junior Support Specialists: Provide guidance, training, and support to junior support specialists, fostering their professional development.
Gather and Analyze Customer Feedback: Collect and analyze customer feedback to identify trends, areas for improvement, and potential product enhancements.
Develop and Maintain Knowledge Base Articles: Contribute to and maintain a comprehensive knowledge base of frequently asked questions, troubleshooting guides, and product documentation.
Proactively Identify and Resolve Customer Issues: Monitor customer activity and proactively reach out to customers to address potential issues and prevent escalations.
Build Strong Customer Relationships: Build and maintain strong, long-term relationships with key customers by providing exceptional support and exceeding their expectations.
Contribute Significantly to Product Improvement: Provide in-depth feedback to the product development team based on customer interactions and support requests.

Qualifications:

4-7 years of experience in customer support, technical support, or a related field.
Excellent written and verbal communication skills with the ability to effectively communicate technical information to both technical and non-technical users.
Strong problem-solving and analytical skills with the ability to quickly diagnose and resolve complex technical issues.
Ability to work independently and as part of a team.
Strong customer service orientation with a focus on customer satisfaction and building long-term relationships.
Proficiency in using customer support tools (e.g. Zendesk, Intercom, Salesforce Service Cloud).
Strong understanding of relevant technologies (e.g. cloud computing, APIs, databases, operating systems, networking concepts).

Preferred Qualifications:

Experience with SaaS platforms, specific programming languages, etc.
Knowledge of SQL or other data query languages.
Experience with data analysis and reporting tools.
Relevant industry certifications (e.g. ITIL, Six Sigma).

Technical Support Specialist
1 week ago

EnnovaTech Solutions New Delhi

**About Us** · EnnovaTech Solutions, a pioneering force in the Hospitality Industry since its inception in 2015, has been shaping the technological landscape with its innovative approach. Leveraging over 35 years of collective experience from sectors like Oil & Gas and Security s ...
Customer Support Specialist
1 week ago

AppYogi Software Delhi

Job Description and Responsibilities: · We are seeking a highly skilled Customer Support Specialist to join our team. · The ideal candidate will be responsible for responding to customer queries in a timely and accurate manner via email, recommending solutions and guiding product ...
Application Support Specialist
1 week ago

Orix India Delhi

**Job Summary** · We are seeking a highly skilled and proactive Application Support Specialist to join our team in Delhi. · The ideal candidate will have hands-on experience working with Collection Systems and Loan Management Systems, a strong technical background in Linux, Java, ...
Customer Support Specialist
1 week ago

Wingedhuman Enterprises Private Limited New Delhi

Job Summary · This role involves responding promptly and professionally to guest inquiries via phone, email, and chat. The ideal candidate should have excellent written and verbal communication skills in English and experience working with customer support roles. · Key Responsibi ...
Xerox - Technical Support Specialist
1 week ago

XEROX TECHNOLOGY SERVICES INDIA LLP delhi, in

Job Title: Technical Support Specialist · XMPie provides powerful variable data publishing software that unites customer databases and creative content to help businesses leverage customer data and create personalized campaigns across print, web, email, and mobile platforms. · We ...
Project Management Support Specialist
1 day ago

SAEL Delhi, India

Job Summary · We are seeking a highly motivated and organized individual to assist the management team with daily project follow-up, expedite project progress, and coordinate with cross-functional teams. · Responsibilities · Identify and resolve roadblocks, suggesting solutions t ...
Hebrew-Speaking Customer Support Specialist
1 week ago

Cross Border Talents New Delhi Full time

**Job Title:** Hebrew-Speaking Customer Support Specialist (Onsite in Portugal with Relocation Support) · **Location:** Lisbon/Porto, Portugal (Relocation Assistance Provided) · **Job Type:** Full-Time, Onsite · **About Us:** We are a forward-thinking company committed to deliver ...
Sales Support/ Quotations/ Costing Specialist
2 days ago

Kuoni Tumlare new delhi

About Us: At Kuoni Tumlare, we create truly inspiring travel experiences that go beyond expectations. Proudly part of the JTB Corporation, we curate and deliver group travel, meetings, incentives, congresses and events. · Sales Support plays a crucial role in supporting our sales ...
SAP S/4HANA Sales Support Specialist
23 hours ago

TRC Solutions_ Delhi Freelance

SAP S/4HANA Sales Support Specialist · Join TRC Solutions as a self-employed contractor in our remote India team to provide top-tier SAP support. · The Role: · We're seeking an experienced SAP S/4HANA specialist to pivot their implementation expertise into sales administration. Y ...
Only 24h Left) Customer Support Specialist
1 week ago

Wingedhuman Enterprises Private Limited Delhi

Job Summary · This role involves providing excellent customer support, interacting with vendors and utility service providers, and coordinating services. The ideal candidate will have strong communication skills, problem-solving abilities, and proficiency in using computers and s ...
Cloud Microsoft 365 IT Support Specialist (Mac Environment)
1 week ago

Jadeer New Delhi fully

Jadeer is a human resources solutions company that helps businesses build high-performing teams. We connect companies with the right talent, develop effective HR strategies, manage employee relations, automate HR processes, and streamline operations. · Our expert team leverages i ...
Customer support specialist
1 week ago

Wingedhuman Enterprises Private Limited Delhi

Please read the complete job post before simply reaching out to us. This has a salary range of Rs. 20,000 to 22,000 per month which would depend on the level and ability to communicate in neutral English and the sense you depict. While this is a remote role, candidates from Mumba ...
IT Support Specialist
1 week ago

Clearwater Analytics Noida Full time

Job Summary: · The IT Support Specialist is responsible for coordinating, diagnosing, and troubleshooting employee technical issues. They provide support services to employees experiencing technical challenges with desktop, laptop, or network services. The specialist ensures prom ...
MAC Support Specialist
1 week ago

Axiom Technologies Noida Full time

Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. We support these organizations in achieving their business objectives through innovative technology solutions. · We are looking for a skilled professional to coordinate a range of act ...
Sales Support Specialist
4 days ago

ClearSource Noida

Why ClearSource? · We are passionate about our core values, which guide everything we do. · CUSTOMER FIRST - We strive to create exceptional customer experiences. · PERSONAL ACCOUNTABILITY - We take ownership of our actions and decisions. · HUMBLE COURAGE - We seek, deliver, and ...
Technical Support Specialist
5 days ago

ClearSource Noida

Why ClearSource? · We're passionate about our Core Values. · Our team shares an intense passion for creating exceptional customer experiences, putting the customer first in everything we do. · We take personal accountability for our actions and commit to doing the right thing. · ...
AEM Support Specialist
1 week ago

Om HRA Noida

Job Description · This role requires direct client interaction, thus exceptional oral and written English communication skills are essential. · This is a full-time position with Om Human Resource Agency Pvt Ltd, placed at the ADOBE SYSTEMS office. · Work Experience: 1.5 to 4 year ...
Dialer Support Specialist
1 week ago

Cyfuture Noida

Job Summary · The ideal candidate will partner with our Infrastructure team on server maintenance, enhancements, and developments. This includes assisting with dialer development projects, gathering information for application requirements and technical designs, and designing and ...
Technical Support Lead/ Specialist- Tech Support
1 week ago

Pentair Noida

Job Title: · Engineer II - Managed Services · Business Title: · Senior Specialist/ Specialist – Managed Services · Reports to (Title): · Manager – Managed Services · Location: · Noida · Position Summary: · Pentair is currently seeking Senior Specialist/Specialist for IoT projects ...
com - Specialist - Technical Support
1 week ago

Sarv Noida

Job Title: Technical Support Specialist · As a Technical Support Specialist, you will play a vital role in ensuring the smooth operation of technology systems by providing technical assistance to users, troubleshooting issues, and maintaining accurate records. · Troubleshooting a ...