Manager EXL/M/1001349 - Noida, India - exl

    exl
    exl Noida, India

    1 week ago

    EXL background
    Description

    Job Description

  • Drive quality initiatives to ensure superior service delivery by meeting / exceeding customer and stakeholder's requirements
  • Managing QCAs - work allocation, completion and performance management
  • Quality Analysis and identification of improvement opportunities
  • Error Analysis using QC tools
  • Deployment of Quality Functional practices
  • Floor support to drive quality improvement
  • Ready to work for multiple clients
  • Application of sampling techniques for focused sampling approach
  • Managing process improvement initiatives and AIM ideas generation / evaluation
  • Support business decision with data analytics - add value to process with continuous improvement
  • Facilitate sharing of best practices from within and outside the organization, implement and drive performance bench-marking
  • Satisfactory completion for internal corporate audits and external audits - ISO, KPMG, BISRA, as needed