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    IT Engineering - Pune, India - TripleLift

    TripleLift
    TripleLift Pune, India

    1 week ago

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    Description

    The Role

    The Lead IT Support role will report into the IT Director in India. This is an internal client facing role that provides IT support to all departments at Triplelift. You'll be deploying your deep technical skills to voluntarily pick and solve tickets through the support system tool and identify areas of improvement where specialized projects can be deployed to save costs and improve services and uptime. The role is expected to lead a team of highly motivated global individuals in the near future.

    Responsibilities

  • Install, configure, and support workstation software, hardware, printers and network software and settings.
  • Ability to conceptualize and drive projects independently with support and collaboration with other teams such as Security and Cloud Infrastructure.
  • Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
  • Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
  • Implement applications and software upgrades and troubleshoot any performance issues
  • Train employees in using software and hardware, and provide technical support when needed

    • Qualifications & Skills

  • Bachelor's degree (or equivalent) in computer hardware/software engineering
  • Project management experience with Professional certification such as PMP or Prince
  • 5+ years of experience in IT support preferably in a SAAS / software product company
  • Excellent troubleshooting, analytical, and problem-solving capabilities
  • Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
  • Exposure to Cloud Infrastructure (preferably AWS) and Security tools (Crowdstrike, CyberArk) and related practices
  • Excellent interpersonal skills
  • Ability to maintain confidentiality of company information
  • Outstanding oral and written communication skills, including conveying technical concepts
  • Excellent organizational skills and attention to detail
  • Ability to work across time zones as per team and client needs.

    • #LI-CS1

    Life at TripleLift

    At TripleLift, we're a team of great people who like who they work with and want to make everyone around them better. This means being positive, collaborative, and compassionate. We hustle harder than the competition and are continuously innovating.

    Learn more about TripleLift and our culture by visiting our LinkedIn Life page.

    Diversity, Equity, Inclusion and Accessibility at TripleLift

    At TripleLift, we believe in the power of diversity, equity, inclusion and accessibility. Our culture enables individuals to share their uniqueness and contribute as part of a team. With our DE&I initiatives, TripleLift is a place that works for you, and where you can feel a sense of belonging and support. At TripleLift, we will consider and champion all qualified applicants for employment without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, gender expression, genetic predisposition, veteran, marital, or any other status protected by law. TripleLift is proud to be an equal opportunity employer.

    Learn more about our DEI efforts at

    Privacy Policy

    Please see our Privacy Policies on our TripleLift and 1plusX websites.

    TripleLift does not accept unsolicited resumes from any type of recruitment search firm. Any resume submitted in the absence of a signed agreement will become the property of TripleLift and no fee shall be due.

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